Overnite Express Limited — Consignment not received after 1 Month

Address:

Kolkata, West Bengal

Respected Sir/ Madam, I am a frequent buyer in Online shopping. I have purchased one products from www.shopclues.com on 26th July, 2015 at 3:23 PM.Product name was Beverly Hills Polo Club Men Monarch Deodorant. Order id[protected].Product Code number-1555572. www.shopclues.com done the shipping with overnight express limited. In the website (www.shopclues.com) they have given be AWB no as well. The AWB no is [protected]. If you check http://www.overnitenet.com/, there is an option to track AWB number with present status of your product. So that you can track the product. In last one month Overnight Express Limited, failed to deliver one product which is 3 KM away. My home is in Khardah, and if you check the AWB number it is now located to Sodepur on July 30, 2015. I have tried to call Overnight Express Limited Sodepur branch more than 6-7 times in last one month. Their phone number is[protected]. Initially they told me they will do the shipping in my home. Last time they are telling me the AWB number is wrong and no such AWB not exist. If today even you check in your system, the AWB exist and it is properly showing in their website. I have taken the screen shot also which I can show in future reference. I have purchased this product via credit card, I have given the payment also, but not received the product till now. I have even posted same thing in Shopeclues facebook page but they have not responded. I am looking for your help seriously. Thanking You. Sayan Bose +91 [protected]