Overnite Express — neither delivering nor returning package

Address:	New Delhi, Delhi, 110051
Website:	overnitenet.com

Booked package to gurgaon sector 71 on july 21, 2017 vide consigment number [protected]. On july 22, 2017 i got a call stating that delivery to destination is not done by company. To a query as to why booking it and taking money, it was rudely informed to talk to booking office. I asked the person to return package.
Therafter, i had been continuously following up at booking office but is always informed that it will be delivered, which is not done till date