Overnite Express — non receipt of document

A Important document was sent from Chennai AWB [protected] to Bangalore on 13th and I was promised it will be delivered on 16th May. It was received in HAl mini hub on May17th and was informed it will be delivered same day. Till today (21 May1000hrs) it has not been delivered. I am informing you this so that I can approach Consumer court for deficiency of service.
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Tracking id [protected]
Undelivered since about 20 days.
And it is an important document i need to receive.
Delevry boy ne mujhe cheat kiya mujhse 9000 rs pay tm karaya aur mujhe delevry bhi nahi di

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