Overnite Express — overnight delivery boy refuses to deliver consignment and reported in office that customer didn't receive the consignment

Address:

700137

Hi,

I want to share my very bad experience with one of the Overnite Express delivery boy.

Yesterday I received a call from one of your delivery boy from [protected] no and asking me for my address to deliver my consignment (consignment no – [protected]). I explained him and he refused to deliver my consignment as my house is 150 meter inside from main road. He called me and ask to come at main road to receive my consignment. I requested him that to deliver the same at my house as I am not in house and my old father is at house and it is not possible for him to come and receive the consignment. Then he refused my request and talk with me very loudly with a very bad manner and saying that since exact address is not mentioned he will not ready to deliver my consignment and threatened me that your consignment will not delivered at my address and I have to collect the same from your office. After that I asked his name and he refused me to tell it and try to mislead me that he is from DTDC courier.

I am sure that overnite courier has a very good reputation in market but due to misbehavior of couple of people it is impacting on the brand image of the company. My request is that please discuss with your employee and ask him to change his attitude which is not good for company brand image and deliver my consignment at my house.

Name : Sambit Maji
Consignment No : [protected]
Phone no : [protected]

Regards,
Sambit