[Resolved]  Overnite Express — Package not delivered

Address:

Bangalore, Karnataka

Dear Sir, One very important package (My National Pension scheme policy package includes sensitive policy information, login id/password, policy kit etc.) was sent to me by National Pension Scheme Authority through Overnite Courier (http://www.overnitenet.com/) services agency through AWB [protected]. (Site:http://www.overnitenet.com/Customer-Service.aspx, Courier ABW no.-[protected]). After receiving the AWB number from the sender (National Pension Scheme Authority) when I checked the status of the consignment online, to my utter surprise I found the same was marked as "delivered to S Baba". I never knew someone named S Baba, even at my apartment reception I checked and no one exists with name at reception or at my apartment. I called up the overnite courier customer care, someone named Anjum (anjum.[protected]@blr.overnite-mail.com) picked up the call. She mentioned that the consignment has been delivered to S Baba and she also has S Baba's phone number in tracker. She tried to call the number few times and found that the number updated in the delivery report doesn't even exist. She asked me to write an email to her (anjum.[protected]@blr.overnite-mail.com), so that she can find out the delivery guy and resolve the issue. However, despite multiple emails and call thereafter the issue never got resolved (since last 2 months). Please find the email trail. ****************************************************** From: Anjum <anjum.[protected]@blr.overnite-mail.com> Date: July 4, 2014 at 5:17:24 PM GMT+5:30 To: Arun <[protected]@gmail.com> Subject: Re: Overnite AWB [protected] not received Please wait Thanks & Regards Anjum Customer Satisfaction Department Overnite Express ltd Regional Office Bangalore Ph:[protected] /272 / 273/ 274 /276 Web: www.overnitenet.com Arun wrote: Hi Anjum, I was expecting your reply/call by today. Please let me know if you have been able to trace out the courier. Thanks and Regards, Arun Sent from my iPhone On Jul 2, 2014, at 4:43 PM, Anjum <anjum.[protected]@blr.overnite-mail.com> wrote: Dear Arun Please wait till tomorrow we resolved this issue Thanks & Regards Anjum Customer Satisfaction Department Overnite Express ltd Regional Office Bangalore Ph:[protected] /272 / 273/ 274 /276 Web: www.overnitenet.com Arun wrote: Hi Anjum, Please note, this is final reminder seeking clarification for my undelivered courier. In case I don't get a resolution by tomorrow I will seek consumer forum or any required authority. Thanks and Regards, Arun Sent from my iPhone On Jun 19, 2014, at 12:32 PM, Arun <[protected]@gmail.com <mailto:[protected]@gmail.com>> wrote: Hi, I had a very important mail sent to me through overnite courier AWB[protected] <tel:[protected]> which I have not yet received. As discussed with you over phone, I am sending this email seeking an immediate resolution. Please note I don't know anyone with name S Baba and the phone mentioned in online status of this consignment. Please find my details below: Arun Kumar Pradhan Door# 207, Pristine Paradise, Anugraha layout, Bilekahalli, Bangalore 560076 Mobile: [protected] <tel:[protected]> Thanks and Regards, Arun Kumar Pradhan Sent from my iPhone [protected]------- Overnite Express Ltd, India [protected]------- Overnite Express Ltd, India ****************************************************** Moreover, today I see this AWB [protected] doesn't return any result in the http://www.overnitenet.com/. Please help me to get justice against harassment from Over overnite courier services. This is also to ensure that such incident never repeats with any other customer. Regards, Arun Kumar Pradhan M-[protected]