[Resolved] Oxigen — balance debited from account but recharge not done

mrinal2k9

from Gurgaon, Haryana

Address:

Muzaffarpur, Bihar

On date:19.06.2015, I recharged my mobiles, money was deducted from my account but recharge was not done.The details are as given below- Mobile No.[protected] (BSNL), recharged amount is Rs.68, OXISBI5593034IG0AEXOCP0 TRANSFER TO [protected] Oxigen services Mobile No.[protected] (Aircel), recharged amount is Rs.70, OXISBI5593010IG0AEXOBI8 TRANSFER TO [protected] Oxigen services . please solve this issue and refund my money.

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Complaint marked as Resolved

Oxigen Services India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2015

Oxigen Services India Customer Care's response Dear Sir/Madam,

This is with reference to your e-mail dated 19/06/2015.

At the outset, we regret for the inconvenience caused.

We would like to share that due to technical error at operator end, the below mentioned both transactions were failed. Your respective amount will now be refunded back to your bank account with in 1 to 3 business days.

We request your patience in the interim.

If you have any further queries, kindly address these to [protected]@myoxigen.com or call us on our Number[protected].

Thanks & Regards
Oxigen Services India Pvt. Ltd.

Verified Support

Jun 29, 2015

Oxigen Services India Customer Care's response Dear Sir,

Refund for the below mentioned failed transaction had already been processed to the customer’s bank account on dated 22-06-15.

If you have any further queries, kindly address these to [protected]@myoxigen.com or call us on our Number[protected].

Thanks & Regards
Oxigen Services India Pvt. Ltd.