Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 36%
Submit a Complaint
8204
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
935
down
412
+91 12 4476 5000
[Head Office]
up
548
down
231

Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
36%
Complaints
8204
Pending
4727
Resolved
1766
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (742)

Aircel Complaints & Reviews

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Aircel — aircel postpaid connection

 Abhijeetsengupta on Sep 23, 2017
I am abhijeet sengupta. i want to port my aircel no to Bsnl due to network issue. But after submitting the porting request 2 times, aircel rejects my porting request by stating that my bill was not paid, while actually it is paid as per bill received and also i paid 130 rs i advance for current month. And second time aircel refuse to port by saying that the porting number is not matching.. Please let me know how to resolve this problem.
Thanks & regards,
Abhijeet sengupta...
Complaint comments  Read comments Complaint category Products & Services

Aircel — aircel-complaint-not using aircel postpaid but now received a message that "advocate notice will be generated due to non payment'

 rabamesh on Sep 23, 2017
Hi
am Imdath am using aircel prepaid 9688447057.
From my knowledge i didn't ever used aircel postpaid.
After seeing this message i remember that two or three years back for my friend i have taken and gave aircel postpaid on behalf of him under my proof.
He only used aircel postpaid i didn't even don't know what number it is.
Once he met with accident and died, i said many time to rep who called me at that time.
How i can bear that amount.Today received message that gonna taking advocate notice against me.
Please concern team get in to this issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — I can't receive my 500mb.

 Arunabha kumar singh on Sep 23, 2017
I have recharge of PI pack 77 on 5th September 2017 valid upto 2nd October 2017.Aircel give me offer in this pack.the offer is Aircel give me 500 mb net daily per day basis.but last 2 day I can't receive this 500 mb daily...I am complaining Aircel customer care but they have not resolve my problem.present day also I can't receive my 500mb.so I think this Aircel company is fraud.
My complaint no is 1-27868124245
my mobile number is 7679902359
Alternate no is 8906907979...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — unable to send message to 1900

 Rupakmandal on Sep 22, 2017
I want to port my Aircel service to other service...Message not send to 1900 (Universal port number) from last two days. Even I called their complaint number 198, they keep saying me their server is down.

It is something blocked by Aircel, just to ensure that no body is able to PORT from aircel to other providers.

Please help me.

Regards
Rupak Mandal...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel postpaid extra bill amount

 Mahil27 on Sep 22, 2017
Hi,
One of the customer of AIRCEL telecom company, Coimbatore
(My postpaid Number;8760060006)My base plan is 199/- two months(July) before I submitted request to change my plan 199 to tariff 149/- plan they accept my request But the plan is not change or no intimation is provided by aircel customer care representative regarding that failure of plan change. Now they kept increasing late fee bill payment fine without any intimation. without information my outgoing and incoming facility block. Customer service agents response to my queries and concerns are very harsh to me. They are...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — port upc code not received from aircel

 dineshmad on Sep 21, 2017
Aircel — port upc code not coming

1 review
Di dineshmad on sep 20, 2017
Mark as resolved

Hi sir,

I am trying to change from aircel to airtel. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 20 sep, 2017 but to no avail. Aircel guys please send me upc.
My number:7373809441

Thanks,
Vigneshkumar t...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — sim not activate

 parag vaity on Sep 21, 2017
I am using aircel micro sim but i can buy new nano sim same mobile no 9762288082 but my service not start about 15 to 20 days i am buy this sim from nalasopara east gallery pls help me to start this sim i am still use this no from 10 to 15 year pls start this sim i am submitted 2 time my document but they not start my sim pls registered my complent for start my sim...
Complaint comments  Read comments [5]Complaint category Other

Aircel — recharge amount to be added

 Ravi1703 on Sep 21, 2017
Dear sirr, i recharged my no9688195651. With 96 rupees through phonepe payment and balance got transferred to pf instead of main balance. But, incoming messegs ofmymobile from your company it mention rechare 96it convert 96tt and 10pse for local a and 30 pse for other mobile valid for 365 days, but both trans has not implemented. Please amend thid. Otherwisw pls refund my account txn no: 17092117311800230...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — port request submitted but no upc shared

 purvi daga on Sep 21, 2017
Dear sir,

Aircel is not providing unique porting code inspite of sending porting request through sms.

Purvi daga
Aircel no - 9660297082 (Prepaid)
Alt no -7289892398
Circle - jaipur (Rajasthan)

Please resolve this as soon as possible.

Also please stop charging the incoming roaming charges if you don't want to lose your customers. All mobile operators have stopped the same....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — aadhar linking with mobile number

 Jaison6241 on Sep 21, 2017
I submit to report as i have two number with the same service provider in my govt id, my mother is using one, when i have gone to aircel store - kilpauk to link aadhar no., they are asking me to bring the mobile, i told them my mom is using so i cant bring, but for otp i can give you by calling & asking for otp over phone or ask her to message instantly, but they refused asking how can we believe you are his son, or relation we need proof. My question here is, i am the owner of that mobile number as you can check it on the system, i am present here & my aadhar number is here which i brought with...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — not allowing to port out, please resolve

 tanveer sk on Sep 21, 2017
Hi sir,

I am trying to change from aircel to idea as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 21 sep, 2017 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.
I'm also sending the screenshot.

Thanks,
Tanveer sk...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — auto renewal of ndmc170317sms2

 vipinkulsh on Sep 21, 2017
Hi team,

I am getting regular message like "your ndmc170317sms2 pack has been renewed". Although i have not taken any service and pack.

My account balance is reducing due to deductions of this pack.

Please stop this auto renewal pack asap. And refund my deducted balance.

Even i tried to customer care numbers but not able to connect.

Please fix this issue otherwise i will close my number.

Thanks...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — balance according

 chitrasensingh on Sep 21, 2017
सर मेरा मोबाइल नंबर -7053050257 ये है, मेरा बैलेंस बार- बार आप लोगो के द्वारा काट लिया जाता है सर मै आप के सर्विस से असंतुस्ट है,
मैंने आज तक जब भी कस्टमर केयर पर कॉल किया रटा रटाया डायलाग सुनने को मिलता है !
की अभी सर्वर डाउन है, टैक्निकल प्रॉब्लम...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — port upc code not coming

 dineshmad on Sep 20, 2017
Hi sir,

I am trying to change from aircel to airtel as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 20 sep, 2017 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.
My number:7373809441

Thanks,
Vigneshkumar t...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel - cannot send sms to port [Resolved]

 monis0395 on Sep 20, 2017
Hi,

I am unable to send port sms to 1900
It just keeps on waiting and says
Cannot send this message.

And the irony is it shows me that
Sms cost: 0.00rs
And your balance is xx rs

Customer care doesn't pick up the call
Server busy, heavy traffic!!!
How can u be busy all the time!!

Please resolve this issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel - cannot send sms to anyone [Resolved]

 monis0395 on Sep 20, 2017
Hi,

I am unable to send sms to any number
It just keeps on waiting and says
Cannot send this message.

And the irony is it shows me that
Sms cost: 0.00rs
And your balance is xx rs

Customer care doesn't pick up the call
Server busy, heavy traffic!!!
How can u be busy all the time!!

Please resolve this issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — call history 1 month

 Mark Melwin on Sep 20, 2017
Please provide the call history for the last month till date august 1st to sep 10th please help as i lost an important contact
Mail to : melwin. M31@gmail.com
Call 9715014000. I appreciate if the details can be sent to my email id at the earliest
Please provide the call history for the last month till date august 1st to sep 10th please help as i lost an important contact
Mail to : melwin. M31@gmail.com
Call 9715014000. I appreciate if the details can be sent to my email id at the earliest...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — unique porting code is not received

 Manojjain3009 on Sep 20, 2017
I am trying to change from aircel to airtel as i am not happy with aircel service. My no is 9768203512 but aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 20 sep, 2017 (Today) but not getting unique port code. Aircel guys please send me upc. I want to switch the service provider asap.

Thanks,
Manoj jain...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — unable to send port message to 1900 - customer care is useless

 prinxx on Sep 20, 2017
Since 15th september 2017, i have been trying to send port message to 1900 from my current aircel number (I want to port our of aircel to another service provider), but i have constantly been getting the error message "not sent. Tap to try again." i then called up aircel customer care on 16th september'17 to know about what is going on. I was told it should work but he has highlighted this number to his senior. I should be able to send the message in 24 hours. I still couldn't send the message till 18th sep'17. I again called up aircel on 18th sep'17, and i was again told the same thing that my...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — change the sim

 Abinayaraman on Sep 20, 2017
I need to change my aircel postpaid number to prepaid
Am using 9738805106 as aircel post paid in past 3 years.in my company the providing for me a postpaid sim, so i need to convert my postpaid no 9738805106 to prepaid no as my permanent no.
So please kindly help me
I contact your customer care but response

Thanking you
Abinaya. R
Bangalore
Banashankari -560070...
Complaint comments  Read comments Complaint category Mobile Handsets

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