Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 28%
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7290
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
28%
Complaints
7290
Pending
5648
Resolved
865
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (640)

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Aircel Customer Care related pictures (640)

Aircel Complaints & Reviews

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Aircel — I can't make cl or message

 Arpita Mandal on Feb 25, 2017
Myself Arpita Mandal. My aircel number is 9851385856. Its a prepaid number. My account have balance above rs 50 but when i m trying to make a cl to any number then it's saying u don't have enough balance to make this cl. I can't even send a message from the number. When i m having balance why i m facing this problem. Please quickly solve this problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — ISD Call

 Vgoraj on Feb 24, 2017
I have received a call from 9609828000 and it was displayed as 9609828000 so i thought it is an Indian number. Again i received the call next day and i didn't attend it. Still i have been charged at Rs.100 for two calls. Rs.200. I have seen similar complaints from other Aircel customer. Looks like it is a fraud and why don't you ban this number or send alerts to customers to block this number. You are also party to the fraud by not alerting customers.
I would like to receive a refund otherwise i will prefer complaint...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — SR#1-25993769962 & SR#1-25993769619

 Shiju Devaraj on Feb 24, 2017
To who ever it may concern,

I holding two Aircel number 9841305114 & 9841605114 under postpaid connection.

I raised a request on 7th Feb to change it from Postpaid to Prepaid at Aircel Store in West Tambaram, Chennai. I received a call on 9th Feb from Aircel Rep and I gave my clarification why I wanted to switch from postpaid to prepaid. The rep said my request was taken and I can submit my doc after two day at the nearest store to do rest of the process.

So I went to West Tambaram store on 11th and they said from @aircel team they didn't get the confirmation...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Aircel number call history of my number

 Faraz Ali Khan on Feb 24, 2017
Sir,
Please request you to send my call history
Of last 2 months number 9700905042. I need the call history it's important so please send it to me it's my girlfriend number which was misplaced and used by others so we need to check the call history of number
Please send it on email - fk0625102@gmail.com...
Complaint comments  Read comments Complaint category Other

Aircel — Stop the service kolsms3

 Srestha Ghosh on Feb 23, 2017
I have activated KOLSMS3 service in my mobile no for one day. After that day, it is continued to recursively renewed day after day and there is nothing mentioned specifically how to stop that service. I cannot understand what kind of trick is that for continuous deduction in my balance. I also noted that there was nothing written about the service that is would be renewed on daily basis, once activated. I need to know the process to stop the service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Not able to send sms for porting to 1900

 mauleek on Feb 23, 2017
Dear sir,
I am not satisfy with your service
I thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -
My complained docket no. Is 1-26098941683 resolution suppose to be provided to me on 22nd february 2017 but no resolution is yet received.

1. I have balance in my mobile so there is no reason of not having balance to send...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Reg.online bill payment

 vasanthaprakashm on Feb 23, 2017
Dear sir, I have paid the payment due of Rs.1500 for my no.9865090359 by 22.02.2017 through credit card payment and got a debit confirmation from bankers side and when am asking yesterday your phone banking officers reverted that payment not yet updated and only after that outgoing facility will available and am in urgent need of the no.to be activated for my official purpose, I have made again a payment of Rs.1700 via netbanking mode tgrough your epayment option by today morning and the same got debited and confirmed from the bankers side.But still a m facing the same issue, your store is not available...
Complaint comments  Read comments Complaint category Business & Finances

Aircel — Dedact to balance wethaut inform

 Rakesh Ranjite on Feb 22, 2017
My Mo no 7550662728 13:02:2017 se cantenu balance. Kat rha h or 198 m roj call karta hu to roj ek hi javab dete h ki aabhi technical issues chal rha h 4 ghante bad call kare or 4 ghnte bad fir call karta hu to fir vhi javab ki technical issues chal rha h or Mene no port ke liye Kiya to Aircelke office se phone aya tha ki aapka Aab nahi balance nahi katega or Jo aapka balance kata h uske badle aapki call ret kam kar di gyi 6 months ke liye aaj fir mera balance kata gya h or m call kar rha hu to fir vhi javab ki technical issues chal rha h aagr kal tak meri no ki problem solv nahi Hui to no to port...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Dedcted Balance

 Antony Selvan on Feb 22, 2017
I have recharged 133 to my mobile number 9688588285 through aircel.com and I got the recharge successfull sms also, and immediately by following that i got one more sms like 133MB 3G/2G data credited to your account, then I used my data and they have deducted 17 Rs from my balance. I called customer care and he told Data back is not available to your number, Then y they have sent that sms to me, i used my data after getting that sms only....
Complaint comments  Read comments Complaint category Internet Services

Aircel — Deactivate pocket store [Resolved]

 Ngn06 on Feb 21, 2017
My mobile number is 9842525504. I really don't know how the pocket store is activated. I didn't even receive a message that it is activated. Just checked my balance and shocked that money was deducted for no reason. Then i sent sms to 155223 and found that pocket is activated. Tried calling 198 but it's of no use. Can you please revert the money deducted? Is it a trick by Aircel to generate revenue?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Lost my sim card at delhi

 bholu mishra on Feb 21, 2017
I am anupam mishra

I had provided adhar card as my id proof.

my aircel no. is 9716516486

my dob is 26/9/1994.

i was travelling in city bus at delhi from sarai kalen khan to laxmi nagar, some where in between i lost my mobile phone, as i dont have any document related to my phone i was unable to register my complaint at sakarpur police station
now i m in gwalior, mp and i dont have any aircel no so i am unable to block my sim from home.
please help me, so that i can avoid my sim card from misuse....
Complaint comments  Read comments Complaint category Institutes

Aircel — Suddenly my Aircel sim was unable to use

 Ronald Salam on Feb 21, 2017
"Dear Customer! Your Service Changes nd Requests Docket dated 02/20/2017 15:16:57 is resolved. If not satisfied with resolution, you may log appeal at 198/ www.aircel.com"

"Dear Subscriber, this numbers will be deactivated today for 72 hours, please visit the retailer where you had given the SIM replacement request for triggering 555."

After these message my sim was unable to use their is no service...please help me to activate my sim I am in need...
Complaint comments  Read comments Complaint category Other

Aircel — Kindly deactivate my post paid aircel no.

 Stanly Jose on Feb 21, 2017
Dear Sir /Madam,

This is to inform you that I would like to block my Aircel No 9710611104. Which I have lost 2 months back while travelling abroad. I kindly request you to deactivate this postpaid SIM card of mine to prevent misuse. I have made the balance billing amount(1500). Please take necessary action immediately. Awaiting to hear from you.
My alternative contact no 9710611102
My email id stanlysoft@gmail.com

Thanking you,

Your's Sincerely,

Stanly Jose Reyan...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Sim card lock

 vikas kumar 1234 on Feb 21, 2017
Sir, I am Vikas Kumar. my address -813/499 Kachchi Sadak, Daraganj ALLAHABAD. Sir i loss mobile phone with sim card on 10/02/2017 in Allahabad. So please block the sim card.
sim number -91 8565937754 (Aircel)...
Complaint comments  Read comments Complaint category Universities

Aircel — Randomly changing the plan

 Alovingsig on Feb 21, 2017
My number has been recharge with 249 which offers of free calling through out india but now call charges has been taken which shows deficiency in service.so I talk to aircel 198 they told that plan has been changed...when i asked the representative is it the way to change the plan without giving prior information?he nothing replied..so' I request you to please resolve it ...
My aircel number is8804483112...
Complaint comments  Read comments Complaint category Products & Services

Aircel — Bad connection

 TRAILER BOY on Feb 20, 2017
The 3G net speed is very slow and the connection also is very weak . Before hardly in August also the connection was good but now 3G is not up to the mark.pls help it is getting worse day by day in my 3G connection while doing internet it shows H+ for 1 min and then it get to 3G symbol and this causes a lot of problem to me the page loading takes about 1-2 min it doesn't give any speed at all...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Unknown Charges were deducted regularly by Aircel

 Abdullahnafil on Feb 20, 2017
My Name is Abdullah and my Prepaid Mobile Number is 99658 25071

This is pertaining to the unknown charges of around INR 30/- has been charged with my number on 19th February 2017. Please explain why it has been charged to my number, when I am not in need any unwanted service from Aircel except telephone calls. This is an absolute cheating from Aircel and moreover every month I'm facing this problem with Aircel to charge my number unwantedly. Request you to refund my money immediately and do not send any sms or activate any unwanted services from Aircel without my knowledge.
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Some information regarding to

 Shivprakash Meena on Feb 20, 2017
Hello sir
i read artical in rajasthan patrika for the to the tower installetion and i called for contact to him and he was said to me you firstly registartion amount and after i was pay and after process is servay charge and after your amount is transfer in my account and now this time is comany say me you pay tax 32500 rup and after your 50lakh amount is transfer
And i will attach some doc you guide me please i am confuse...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Prepaid mobile number 9948678902 incoming outgoing blocked.

 Rajkaushikvatto on Feb 20, 2017
Hello,

My prepaid Aircel mobile number outgoing and incoming calls have been suddenly barred. I have tried the phone and call settings, but nothing are helpful. Phone Number 9948678902.

Though it has a sufficient balance it keeps saying "Your telephone charge is overdue" when tried to make calls.

When contacted aircel customer care, they keep saying 24 to 48 hours, but its been 5 weeks now. No response yet....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Need call details and messages details for the month of February 1 till 15th

 suma sri on Feb 20, 2017
Hi, could you please provide the call details and whatsup message details in last 15 days. I am using these two Aircel number from long time. For one number am getting calls and messages from unknown Number. Can you please help me in this. So that I can resolve this issue if I get details.. Bcoz I have lost the details while upgrading Mobile. I need details for current month......
Complaint comments  Read comments Complaint category Employees

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