Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 38%
Submit a Complaint
8591
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

TwitterFacebookLinkedInGoogle+
Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1039
down
442
+91 12 4476 5000
[Head Office]
up
599
down
250

Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
38%
Complaints
8591
Pending
4708
Resolved
2120
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel Complaints & Reviews

Sort by:

Aircel — to change postpaid service to prepaid

 Tiny Michael on Dec 17, 2017
Hi, this is Alexis mobile number [protected]. I was trying to change my postpaid to prepaid for 1 year but no response from Aircel office. My location from Krishnagiri Tamil Nadu but I have to pay my bill in Hosur it's 55kms away from my location and monthly I am paying 400 plus bill every month which is very expensive comparing prepaid plans. So kindly accept my request and change my service to prepaid. I cannot move office to office anymore I am done with it. So expecting you to solve this issue as soon as possible without torturing process. Thank you...
Complaint comments  Read comments Complaint category Other

Aircel — automatic vas activation and deduction of my balance

 Supratik Dutta on Dec 17, 2017
I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which I have not opted. Vas services like gameloft club daily is automatically activated without my consent and I have been charged of for the same(INR 7). I have attached the screenshot of the message which I have received.

I request you to deactivate all such services and refund the amount charged for same as soon as possible. I'll be highly obliged to you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — auto activation of ndmc170317pi2

 SHASHIKRISHNA KUMAR on Dec 17, 2017
I am the customer of aircel since last 3-4 years and shame to inform you.

I didn't activate the pack ndmc170317 p12 it got auto activated and as a result everyday 2 rs getting deducted from my account.
Resolve it or i will leave the sim forever.
My aircel mob. no.[protected]
my total balance deducted more than 55 rupees,
i complaint in aircel costomer care but his executive didn't resolve my problem.

Getting irritated by this pack who will waste 2rs everyday.

Kindly resolve the problem.

Pack - ndmc170317...
Complaint comments  Read comments Complaint category Other

Aircel — sim reactivation aircel - urgency

 alizam on Dec 16, 2017
Hi, i had an aircel number then i got ported it into airtel. i haven't made any call for 3 months so airtel deactivated my number and saying now only aircel can reissue that number to you. but in west UP aircel is closed and also in Delhi. please suggest me what should i do to get that number again. And i live in Dubai. That number is most important for me. Please help me out its an urgency for me.
please revert back as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — port out code not received

 sivaram_5005 on Dec 16, 2017
I would like to port my aircel number to any other network. Few days back I sent a message "PORT 98xxxxx210" to 1900. I received Port code properly which was valid for few days. But I couldn't use that. But now I sent the same message to 1900 and I am receiving message "Dear Customer, Please send the request in the below format. Port " as reply. Every time i try to send the message, Rs.3.45 is taken as charges too....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — about data pack validity

 सुजीत यादव on Dec 16, 2017
सर, मेरा एयरसेल नंबर [protected] है। मैंने इस नंबर पर पिछले महिने 275 का रिचार्ज कराया था जिसमें मुझे 84 दिनों तक 1जी.बी. डेटा प्रति दिन और लोकल तथा एस.टी.डी. काल्स फ्री मिलनी थी लेकिन आज सुवह एस.एम.एस आया जिसमें बताया गया कि मेरा पैक खत्म हो गया है,...
Complaint comments  Read comments Complaint category Other

Aircel — pplaygames subscription

 Sanjoy607 on Dec 15, 2017
Since the 13th of December you guys are deducting money each day but some "PPLAYGAMES " subscription. My main balance was Rs 61.00 . Yesterday 51 and today 41. Today will be 31 .
You have tactfully barred 155223 which used to deactivate VAS. and the AIRCEL APP has no option to do this.

I want refund of these 20 ruppes (already deducted) and 40 rupees
( will be deducted automatically by you)
And deactivate this VAS....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — I am not able to send port message to 1900

 aaryanvoldemort on Dec 15, 2017
I am trying to port my aircel sim and sending message PORT XXXXXXXXXX TO 1900 but everytime it fails to send.
This is not at all acceptable. The main reason for this step is that aircel is not roaming free and aircel does not provide 4g services. So i want to Port my no. Resolve this issue as soon as possible. It is failing from two days.
Name:-Devendra singh
Aircel no:- [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — porting msg failure

 Ayush0000 on Dec 15, 2017
I want to port my mobile number. I tried many times to send porting SMS but every time it failed. I called too much time to 198 but they didn't solve my issue.why u r not accepting my porting request.I m suffering by this problem from one month.very poor Coustmer care service. I f u don't solve my problem now then I have only one option to complain in trai.bcoz this is our right to port our number any time we want....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — without permission, illegal deduction of money through sms activation pack

 Ghana th on Dec 15, 2017
Aircel has been fraudulently deducting account balance through NDMC170317SMS2 activation taking any kind of permission from me. Even though I have deactivated it many times, they deliberately activate it again and again. Their dishonest intention can be found as they activate it early in the morning at 4:31 am on 15 Dec 2017, 3:57am on 30/11/20178:21 am on, 22/11/2017 where customers are asleep and can't remember it. Please take relevant action. Those aircel subscribers who face similar problem can can file a similar law suit together....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — want to incoming and outgoing caller details

 sro dausa on Dec 15, 2017
My email address is given below.
Deepakkisan581@gmail.com

Please provide me callers details all incoming and outgoing calls. Period
01.01.2017 to 15.12.2017

Last one year some wrong calls are disturbs us. And on call use dirty language. I want check my caller history to know about. And some personal issues.
So please provide me incoming and outgoing detail on my mobile no. [protected]...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Aircel — automatic vas activation

 Supratik Dutta on Dec 14, 2017
I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which i have not opted. Vas services like gameloft club daily, SILK are automatically activated without my consent and I have been charged for the same.

I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — port message failure

 Ganesh153 on Dec 14, 2017
Aircel is providing worst service.
I am not able to send port message from my Aircel Sim card no. [protected], It gets failed everytime, I am trying from last 5 days .I already contacted Aircel coustomer care through phone and email but they are making fool and not resolving my issue, please help me as soon as possible, it is very urgent . I hope you will soon solve my problem ....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — gameloft daily deactivation

 Sanjoy607 on Dec 14, 2017
You guys have activated a vas called "gameloft daily" without my consent deducing rs 3 daily. I have been told to call 155223. Whenever it tells to press 1 to deactivate and i am pressing the same... The same ivr is playing again and again.

I've called the 198 and the agent told me that he has deactivated it. But it is still activated. I can't do any rechtge because you guys will start deactivating my rs 3.00 daily if you find any main ac balance..

Now what to do?...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — postpaid to prepaid not done even after request

 Joseph Sathish on Dec 14, 2017
I have given aircel postpaid to prepaid request 6 months back at sriperumbudur aircel customer care center. They told me that it will take 3 months to convert my postpaid number to prepaid.

But one of a representative called from aircel and try to convince me to keep my number in postpaid. I refused to keep my number as postpaid. Then he told me that, my number will be converted to prepaid. But till now my mobile number not converted to postpaid to prepaid.

Joseph sathish...
Complaint comments  Read comments Complaint category Other

Aircel — unique porting code (upc) not received

 rshdoc26 on Dec 13, 2017
I am unable to receive the upc from aircel prepaid number to port out. Sent 3 porting out requests.
Aircel network has already unable to port out my request to vodafone. Twice as told to me by vodafone. Please help as it's a really bad service provider with no network service frequently.
In past 3 months since september my porting out requests have been rejected sighting technical glitches from aircel as informed to me by vodafone executive.
Disheartening to go through the agony....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — regarding recharge to my mobile no.

 satyam mishra1 on Dec 13, 2017
I tried to recharge my mobile no.[protected] from aircel online recharge website of 99rs. But the amount has been deducted from my bank account and the recharge is unsuccessful, and till now no refund has been initiated from the company, plz help. I also tried to recharge from other online recharging sites like paytm or free charge but every time it says recharge is unsuccessfull....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — unnecessary balance deduction, use less response

 premkumar9659708300 on Dec 12, 2017
Yesterday i done a recharge of rs 100/- in my aircel prepaid sim card.
Today they have deducted the amount of rs 50 without informing any detail to me. I call the customer care tollfree number, they wont answer me properly. Then i check any value added service is activated in my number or not. The system give me no service is activated in my account. Again i called to aircell customer care and refund the amount, but the wont reply properly. I want my money back. Im so disappointed with this service...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — I need my call history details for the past 1 month

 Arun prasath25 on Dec 12, 2017
Plz provide my call history details both received and dailed calls from15th nov 2017 till date 12-12-17. I need fetch my missing numbers.. Please help me. I get a lot of unwanted calls too staying that they are my relatives and i fear of expressing my personal regards to them. Hence i don't have any idea of changing or swapping my number.. It will be helpful for me to access with these issues with my call history. Thanks for your service. Waiting for needful services....
Complaint comments  Read comments [2]Complaint category Business & Finances

Aircel — solution for lost aircel sim

 savita tangwan on Dec 11, 2017
My aircel numbe-r [protected] is lost, for which i need a duplicate sim but there is no availability of your store dealer or retailer in dehradun uttarakhand. There is no solution for getting information in the customer care several times, and they gave me a number 9 807012345 i'm sorry, that's not right, i need your help in this. I have reported the police of the lost sim....
Complaint comments  Read comments [7]Complaint category Utility Services

Recently Discussed

(20 minutes ago)
Trai
dear sir plz activate my no 9313144445
(21 minutes ago)
Swipe Telecom
my phone not returning from service centre from 4 months
(1 hours 46 minutes ago)
Godrej Interio
promised and not compensated for my losses
(1 hours 51 minutes ago)
Jaipur Vidyut Vitran Nigam Ltd. Jaipur
electric transformer situated on main road choraha and near private schools , hospitals etc.
(4 hours 49 minutes ago)
Achievers Planners Private Limited
scam company

Featured Complaints

www.bdomains.com