Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 29%
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Aircel Customer Care

Aircel Ltd.

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon District
India - 122002

Customer Care Phone Numbers and Contacts

+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (643)

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Aircel Customer Care related pictures (643)

Aircel Complaints & Reviews

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Aircel — Mobile number portabilityy

 Sandeep Mankena on Feb 28, 2017

I want to port my number from Aircel to Airtel in chennai. I submitted my documents on 25th of this month. On 27th afternoon my friend got verification call and my friend told like i am his friend and they accepted, finally they said to port the number we called u, shortly the number will be ported to airtel.

But on the same day night i got message from airtel that validation of your documents for porting number could not be completed.

And on 28th feb i received message from Aircel that Your docket number xxxxx of mnp related has been raised. resolution...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Recharge failed for 199 but money is Deducted in bank account

 vinodpadmanaban on Feb 28, 2017
I have recharged my Aircel No with199 plan by net banking on 4th feb, recharge was not done but money is deducted in my bank account . Reached the customer execute on the same day, they advised to wait for 5 to 7 days, so that money will be reverted automatically . Till date money is not reverted, kindly take action as soon as possible and let me know if any further details needed to process this request earliest.

Following up with aircel near a month and received many SR's below

Please note your service request : 1-26067735721
Your service request number: 1-26094000181
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — International Roaming not yet activated

 Rameshpit on Feb 28, 2017
I have deposited Rs.3000 for my International Roaming on Feb 8th 2017. It reached Washington DC on Feb 13th 2017 and was expecting my International Roaming Plan should have been activated. But it has been 2 weeks since I landed but nothing was activated. Below are details of my cell phone & plan detail. Please look into this ASAP.

Name: Ramesh Pitchaimuthu
Mobile #: 9551072631
Plan details: max value 149-plan

Looking forward to get resolved my issue.

Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Billing & sim deactivation

 UHD on Feb 27, 2017
Relationship 1-21088470020
Bill No: 365083597


My name is Umamaheswari with the relationship 1-21088470020. I'm with aircel for 10 years and recently moved to postpaid. I had pleasant days for first five months and now the issue is started. I was billed Rs. 3882.63 but I have a credit limit of Rs.1000. These charges are for roaming data charges. I was told that there will be no charges on roaming but I was charged huge. I had a call with aircel customer care before travelling. Why would the customer allowed to call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — I am complaints abut blance refunded

 Sanjay Kayth on Feb 27, 2017
79 rs blance lost from mob 9694850686
First complain no. is 26092604639 date 18 February 2017
2nd complane 26168411944 date 26 February 2017
Send sms 121 type STORE 335802 detal of repaly no store
And customers care behaviour very very very bed and my phone disconnect 18 to 21 February 22 to 25 February by customer care no 198
198 call complete disconnect...
Complaint comments  Read comments Complaint category Education

Aircel — My out going call blocked by Aircel

 deti on Feb 27, 2017
Dear Sir, I would like to inform you that my number is blocked from 24/2/17 to till date.
I am unable to out going call.
In this regards I have informed to your customer care department on 24th February, 17 but they told me that some of Rs (10, 480/-) due against my previous operator(Vodafone) from my end but I informed them that I have already given my due amount to my previous operator (Vodafone) on 20/2/17. Please check my previous mail for this mobile number (9051421110) but till date my number is block, I am unable to understand for which basic my number is block I mean I...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Call history enquiries

 Pepo1234 on Feb 27, 2017
Dear sir
My aircell no is 917278354737
And I need last 6 months call history means outgoing and incoming call history.
Please send history details in this email.My email address is is as important because I am getting some
Unknown call which is harrasing me everyday.Please send as early as possible
total details of call to my mentioned email...
Complaint comments  Read comments [4]Complaint category Employees

Aircel — Online

 Sharma1210 on Feb 25, 2017
I was using online Google chorme and watching video songs. Suddenly I got message from Aircel that u have activated store 99 pack and they have charged 30 rs from account balance. This is very irritating for me, because it is not first time for me it is happening many times for me. So do something and clear the issue and I have resolved issue I need my balance back to account. Please help me......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Money Deduction - Service not activated

 neeluji on Feb 25, 2017
My No is 8012692058 I tried to recharge on 21-02-2017 at 10:28 am Rs 101 3G 10 days Data Pack Via dialing *121# .

Money Got debited but Data pack was not activated.

After mailing i never got any solution.

I am sharing my screen shot...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — UPC code/MNP [Resolved]

 Aditya N Yadav on Feb 25, 2017
I am trying to do generate upc code for MNP from last 3 days it is not generating and no one is helping for the same. I called 3-4 times to customer care said system issue... TRAI issue. Trying to send msg on 1900 from my no. Showing failed. Also could not able to find aircel gallery in my area. Please do the needful.

Thanks and regards,
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — My Aircel mobile Balance Vanished automatically

 patriotic on Feb 25, 2017
I am very much disappointed with the irresponsible service of Aircel, though I WAS HAPPY with Airtel but in mobile portability I changed my network. My accounts 9030828473, 9700950775 show ZERO BALANCE, in morning it was almost Rs 5O/- and my wife account also show 55 paisa, though she also had almost Rs 50/- I don’t know what the hell is going on with Aircel service & its network. I couldn’t call an emergency call. It is embarrassing situation for me. When sometimes I called on any number Aircel default customer care says I have very low balance though I have sufficient balance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Regarding not getting the Extra benefit data as per Aircel best data offer. [Resolved]

 harishdhn on Feb 25, 2017
I have not satisfied with resolution regarding Docket no.1-26118897901, please respond/resolve it via oral communication.
My Issue is that, I have not received the Extra benefit data As per message
on dated 20-02-17, at 10.33 AM from DD-600005, i.e. Rs.155=6GB 2G/3G 28D. (I recharged Rs.155 by self recharge using service 121 through main Bal. Then I got 1GB data only.)
The Customer support executive of your company respond that, I have not recharged via SUMO recharge, if it is so, then
Where is the Information mentioned in that message I received? or
Is that message...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Rs. 25 deduction my without my knowledge.

 Maquesud on Feb 25, 2017
I have regular problem from the last 2 month that in my number its sending SMS in the number of 54999818 and downloading. For SMS its deducting 3 rupees/SMS and for downloading 10Rupees/SMS.Iam complaining Daily 2 to three times but it repeating the same.This all happening without my knowledge.From the Aircel customer care iam not getting correct solution.Kindly help me to solve the above problem. Aircel number 09504025720...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — I can't make cl or message

 Arpita Mandal on Feb 25, 2017
Myself Arpita Mandal. My aircel number is 9851385856. Its a prepaid number. My account have balance above rs 50 but when i m trying to make a cl to any number then it's saying u don't have enough balance to make this cl. I can't even send a message from the number. When i m having balance why i m facing this problem. Please quickly solve this problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — ISD Call

 Vgoraj on Feb 24, 2017
I have received a call from 9609828000 and it was displayed as 9609828000 so i thought it is an Indian number. Again i received the call next day and i didn't attend it. Still i have been charged at Rs.100 for two calls. Rs.200. I have seen similar complaints from other Aircel customer. Looks like it is a fraud and why don't you ban this number or send alerts to customers to block this number. You are also party to the fraud by not alerting customers.
I would like to receive a refund otherwise i will prefer complaint...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — SR#1-25993769962 & SR#1-25993769619

 Shiju Devaraj on Feb 24, 2017
To who ever it may concern,

I holding two Aircel number 9841305114 & 9841605114 under postpaid connection.

I raised a request on 7th Feb to change it from Postpaid to Prepaid at Aircel Store in West Tambaram, Chennai. I received a call on 9th Feb from Aircel Rep and I gave my clarification why I wanted to switch from postpaid to prepaid. The rep said my request was taken and I can submit my doc after two day at the nearest store to do rest of the process.

So I went to West Tambaram store on 11th and they said from @aircel team they didn't get the confirmation...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Aircel number call history of my number

 Faraz Ali Khan on Feb 24, 2017
Please request you to send my call history
Of last 2 months number 9700905042. I need the call history it's important so please send it to me it's my girlfriend number which was misplaced and used by others so we need to check the call history of number
Please send it on email -
Complaint comments  Read comments Complaint category Other

Aircel — Stop the service kolsms3

 Srestha Ghosh on Feb 23, 2017
I have activated KOLSMS3 service in my mobile no for one day. After that day, it is continued to recursively renewed day after day and there is nothing mentioned specifically how to stop that service. I cannot understand what kind of trick is that for continuous deduction in my balance. I also noted that there was nothing written about the service that is would be renewed on daily basis, once activated. I need to know the process to stop the service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Not able to send sms for porting to 1900

 mauleek on Feb 23, 2017
Dear sir,
I am not satisfy with your service
I thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -
My complained docket no. Is 1-26098941683 resolution suppose to be provided to me on 22nd february 2017 but no resolution is yet received.

1. I have balance in my mobile so there is no reason of not having balance to send...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — bill payment

 vasanthaprakashm on Feb 23, 2017
Dear sir, I have paid the payment due of Rs.1500 for my no.9865090359 by 22.02.2017 through credit card payment and got a debit confirmation from bankers side and when am asking yesterday your phone banking officers reverted that payment not yet updated and only after that outgoing facility will available and am in urgent need of the be activated for my official purpose, I have made again a payment of Rs.1700 via netbanking mode tgrough your epayment option by today morning and the same got debited and confirmed from the bankers side.But still a m facing the same issue, your store is not available...
Complaint comments  Read comments Complaint category Business & Finances

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