Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 28%
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7252
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
28%
Complaints
7252
Pending
5611
Resolved
852
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (639)

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Aircel Customer Care related pictures (639)

Aircel Complaints & Reviews

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Aircel — Complaint about customer care

 Nisha95 on Feb 19, 2017
I called up aircel customer care to know why the data balance number was working.All i wanted to know was that it has been four month since the number was working and when it would work. The customer care executive repeatedly asked me not to argue.i had then requested him to transfer the call to any senior person. As soon the senior prtson picked up the call he disconnected the call.If this is yhe way customers are treated dont even expect customers to stay with aircel...
Complaint comments  Read comments Complaint category Internet Services

Aircel — My Mobile lost

 zabcd on Feb 17, 2017
Aircel no- 9788328009 .

My mobile has been lost on (17-02-2017) while boarding a bus at ukkadam bus stand.

Please block the number as soon as possible and block my IMEI number
as many important things are stored there .

I'm a very responsible citizen.
your timely action will be very much helpful to me.

Please arrange for a fresh sim with same number....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — Porting numbers

 Giap Sathianesan on Feb 16, 2017
Our numbers are postpaid - 9788855356, 9788855358, 9788855359, 9788855361. We applied port for those above numbers by messaging in January.they called from customer care and we justified our reason for porting. But no response after that. After the validity expires again by February we ported again by messaging.again called by customer care but nothing takes place till date for porting our numbers to other mobile network. We are frustrated with Aircel service. It's been two months waiting for porting from aircel to other services. What will be the procedure to change? Local office people doesn't...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Main Balance Reduced From Rs 508.20 To 342.64

 umarabi on Feb 16, 2017
On checking, after dealing*125#, my mobile no-7503727918 showed Main Balance Rs508.20 at today morning. At presnt balanc shows Rs 342.64 (I.e 4=30PM). In between this time I talked to Ph. No.9350868090 at 1=07 PM for 2Min Max & Ph No.-9654027576 at 2=42 PM for Max 1Min. Then how this much deduction is possible. I shall appreciate to get back the extra amount deducted by default. I am a Retired Senior Citizen Person of 72 yrs old and can not afford to bear this much amount. of...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — No response on 121 and 198 number

 Hina Rajput on Feb 16, 2017
I am very upset that since yesterday afternoon nobody is picking on aircel mobile toll free numbers 121 and 198. It was urgent that I need to speak to one of the customer care person. But nothing. Very poor and bad services of aircel mobile department. Lack of responsibility on the customer care executives side. Are they so busy.

Hina Rajput
9990178416...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Auto renewal of 12rs data pack everyday

 Crushyogi on Feb 16, 2017
On my number 8387096914
Data recharge of 12 rup renewal everyday. Even i tried many time to deactivate it. I tried to contact customer care but not getting any positive response. I tried everything possible option as i can try.
Since i am not getting any solution so it's frustrating me.
Kindly deactivate it or i will take legal action & will complain about it.
Thanks...
Complaint comments  Read comments Complaint category Internet Services

Aircel — Deactivation of auto renewal data pack

 rohitlm10 on Feb 15, 2017
There's a service activated on my aircel no. 7792038303. i've called customer care so many times but they haven't deactivated it yet.
the service is of 75 mb 3g data in rs. 12 everyday they charge me rs. 12, although i've told them to deactivate it. please resolve it otherwise i will go to the consumer court and it will make the matter more problematic....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Looted and lost my mobile

 mrsseshadri on Feb 15, 2017
9841923277 is my air cell, number.
Block my sim and mobile (Imei) International Mobile Equipment Identity.
Block related sim

date:15/02/2017,
Please, please block my mobile as possible.

I'm responsible citizen.
Please block my mobile as well.

I lost my my purse as well. And also lost my and was looted my purse.

Please help me.

Thanks & Regards,
Seshadri...
Complaint comments  Read comments [1]Complaint category Job & Career

Aircel — Aircel Sim Card

 deepakvermaid on Feb 15, 2017
I am from Shahjahanpur (UP East Circle), My Aircel Mobile No. 9169678930 is deactivated due to long time not use. Please reactivate my number, Its Very Urgent !!!
Aircel Prepaid
Sim No. 89918101013172412924
Mobile No. 9169678930

I have visit to nearest aircel office with ID proof and Sim Card. but they did not give any positive response.
So please Help!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Auto renewal of services [Resolved]

 dev1786 on Feb 14, 2017
I have activated cricket alert service on aircel no 7786967706. But at time of deactivating it is saying to dial 155223 to deactivate. But this says no service activated in this no. i have also tried calling to 198. still i am facing the same problem .It is getting activated automatically on daily basis.
tell me how to deactivate it bcz it is very irritating....
Complaint comments  Read comments [1]Complaint category Other

Aircel — No Information Free STD & Local Plan changed

 Subhrajit Samal on Feb 14, 2017
I had recharges Rs.249 for Free STD/Local call.But after recharged I made a call STD but balance deducted from my main a/c. After that I talked with Aircel Customer Care. He said the plan has been changed i.e Rs.299 in place of Rs.249. I requested by email & over phone to change the plan from Rs.249 to Rs.299 & additional amount deduct from my main a/c. But they denied.

It is very poor service suddenly you changed the plan & we are suffering.
Kindly do the needful....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Incoming out going call details

 vivekthakku on Feb 14, 2017
Dear sir/madam,
I want complete incoming outgoing call history details for my aircel prepaid number 7293062742. Please mail me the call details. if u send the yesterday (13/2/2017) call details i get full satisfication of your service.please help and save my life. My email id vishnu.lal9596@gmail.com
Thanking u sir/madam,
Yours sincerely,
Vishnu lal....
Complaint comments  Read comments Complaint category Family & Relationships

Aircel — My complaint

 beemanad chellappa radha on Feb 14, 2017
Respected Sir/ Madam,
My cell no. is.9841081866. My complaint is If I call somebody
elase they deduct heavy charge and switch off my no. and block.
kindly refer my account and reverse the amount, and why they block
and switch off my phone? kindly do the needful.
Today I dialed 198 . but they also switch of my cell. Every time its happen. i am prepaid account holder and old customer. if its continue i withdraw the aircell
and some other company to move. kindly reverse my cash to add my account.(prepaid). This is my request. I hope you help me and do the...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Call history for my aircel no

 dharmendrasingh712 on Feb 14, 2017
Dear Sir,

I want the complete call history details of my aircel prepaid no 7786800164
last one months to my email id: dharmendra.singh712@gmail.com

Please help me. Because of my handset is breakdown and all no was in the handset. When u give me this informaion then i call my friends, relatives, and business partner. By that information i will get all my numbers.
Pleas help me....
Complaint comments  Read comments Complaint category Government Organizations

Aircel — Phone locked asking for PUK number

 amitkanoongo on Feb 13, 2017
Hi,

My phone got locked due to wrong password and now it is asking for PUK number.

But i dont have PUK number, i dont have any other connection to call aircel customer care.

Please help me to get my PUK number and unlock my phone.

My phone number is : 7615974015

Sim number : 89918 06121 51904 86859

Alternate mobile number : 7728062289...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Aircel — Aircel activated unwanted services and deduct money from my account

 amitame on Feb 13, 2017
Dear sir
I amit Gupta having Aircel no 9069283901from last one year.
My complaint is Aircel activate one service without take permission I.e. NDAIRPI2 and deduct 2 rs everyday from last year and when I trying to stop from 198, their represent I've don't respond.
Its very unprofessional and very irritetating.I am messaging last time to this portal if no action will not taken, then I will took this matter to consumer court.
Regards
Amit gupta...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Cheating on from postpaid to prepaid

 Raghavan L on Feb 13, 2017
Initially approached aircel velachery store for changing from postpaid to prepaid. I was told that my number was not completed 90days time hence asked me to contact after 90 days. I have again contacted them after 94 days and they said, request has been taken and come after 4 days for document submission. Again I approached them after 4 days i.e. on 24.1.2017 for document submission. They have taken my document and asked me to pay Rs260/- as advance rental for 15days, since I have cleared all dues. They said after 15th day all outgoing and incoming will be stopped for 24 hrs after that call 59059...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — My outgoing calls and sms services have been barred due to undefined reasons

 d.avikum on Feb 14, 2017
I am not able to call from my Aircel number 7503619001 and even my sms services are also not working from yesterday. I talked to the customer care executive on this issue and they said my sim have been blocked. After that I have requested them to activate the sim again. They gave the assurence that all services would be started in 4 hours. But the services are still not started.
Please help to get this resolve asap.

Thanks...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Recharge done online but balance not updaed

 tomamal on Feb 13, 2017
After 9841519296 was migrated to pre paid and activated, I did an online recharge on on Feb 02, 2017 from aircel.com website for Rs.133 by debit to my bank account. While my bank account was debited, I got an sms from aircel, saying zero balance but valid upto 2019. Again on 05 Feb, 2017, I tried a recharg for another number 9841616094 for Rs. 133 from aircel.com website. My bank account was debited promptly. But the mobile number did not get the recharged amount.
I had emailed about this issue to talktoaircel@aircel.co.in. They asked for all the details of the recharge, which I emailed them....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Unable to send SMS while in roaming. Customer helpline are useless in solving this.

 KKing456 on Feb 12, 2017
Hello, I am unable to send any message from my number, not even to 121.
My aircel number is 9097469583, It's purchased in bihar and I am now in Bangalore. I know that its not my phones issue, as my family has 2 aircel sim in different brand's phone and bot are having the same problem.

I am using an lenovo yp1m phone and signal bar here are good as call and data are working fine.

My balance is Rs. 10 + .. All the customer care representative ask this balance question as if I don't know that I need balance to send sms....
Complaint comments  Read comments Complaint category Mobile Service Providers

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