Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 35%
Submit a Complaint
7917
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
35%
Complaints
7917
Pending
4682
Resolved
1566
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel Complaints & Reviews

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Aircel — want to deactivate ndmc170317sms2 pack

 Sohitg85 on Jul 26, 2017
My name is sohit kumar and I'm using the mobile no.9716667729 from several years and satisfied with the services but 1st time i faced a problem so, I request you to please deactivate NDMC170317SMS2 PACK as soon as possible m not activated any service but still you deducted my balance on daily basis
Kindly stop this service and refund my amount which is deducted due to this pack.
My name -sohit kumar
Mobile no. - 9716667729...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — wrongly charging for a vas

 Dash-007 on Jul 26, 2017
My number is 9658640631, from Odisha Circle, this complaint is regarding a wrongful Charging that was done by Aircel on 26th July 2017, I got a message that I have been charged for DesiTube TV an amount of Rs. 35, for which I never even applied and the msg also asked me that if I wanted to unsubscribe I can do so by messaging STOP to 155223 but while checking I was informed that none of the VAS was even activated on my number so for what reason did I got this wrongful charging. This is so bad service on your part. I want an immediate refund of my money at the earliest....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — rate cutter tariff

 Boobalan P on Jul 26, 2017
I was checking in internet for rate cutter in below site on 24th july 2017 in below site.
https://epayment.aircel.com/aircelonlinerecharge/

I decided to recharge amount with Rs 74 and the validity 60 days.

But after that i got one message from aircel "Recharge successfully and validity with 54 days".

I asked customer care why you people reduced 6 days, they are telling GST is a reason. Still they didnt updated in site....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — unfair money deduction

 Pulkit Jindal41 on Jul 25, 2017
I have recharged for rs.50 and after 2hrs rs.30 had been deducted on the basis of aircel deals.
I specially deactivated all the services before recharging by calling on 155223 because previously some money is deducted on the basis of same issue. They said that i am not activated on any services when i call 155223 before doing recharge.
I don't understand how you can deduct money while you only said that i am not activated to any services before rechage.
U are such a big telecom company and i think this type of deduction from your side are enough for the downfall your good will.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — error in sending port message [Resolved]

 Zulfiqaar on Jul 25, 2017
I want to port my number to another operator but the message is not getting send to 1900 i tried several times but it constantly showing error message. Kindly help me....
Complaint comments  Read comments Complaint category Computer Software

Aircel — sim replaced but not activated 4 days already gone.

 suvroankush on Jul 24, 2017
I am using aircel connection last 5-6 years. My no is 8981061571. This is my official no. So this no. Very important for me for daily contacts. But last week my sim suddenly stop working, so last friday 21st july i went to nearest aircel store at barrackpore. They verify my no and give a new sim for replacement and told that my no is active but si damaged.. They ensure that the sim wll be activate that day within 10pm. But today is 24th july my no not working. I have called so many times but no action taken from the store sim is not working till now. I have submitted my adhar card xerox also. I...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — aircel portal problem

 Ali Fida on Jul 24, 2017
Hello, my no of aircell is 9347310100 and my wife aircel no is 9700067714 i like to change it to vidafone as there is very weak signals in our area as good as no signals, now a days... I tried to port many times today also i tried twice but invain aircel is not providing us portal change... Its very difficult for us to contact pls do the needful at your earliest....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Aircel — regarding masti mall subscription

 Rahulpakdee on Jul 24, 2017
My mob. No.- 9097214585. I didn't subscribe to mastitis mall, but my balance rs. 35 has been deducted, i want my balance back & end of subscription. Message came to my no. On 24/07/2017. This is totally rubbish & annoying. How my balance can be deducted with my knowledge if i hadn't subscribe to masti mall, plss consider my matter as soon as possible & take crucial steps to solve this problem & ensure that my money would be returned to my account balance. Thank you...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — error as message sending failed

 Akshata123 on Jul 24, 2017
I am not able to send port message to 1900.

Every-time i try sending the message, it is always showing as message sending failed.

I am not getting any response from the customer care team also. I dont understand why this issue is there only with aircel. I have tried this earlier also for other networks and it is working fine.

I am facing issue only with aircel services.

Please try to resolve my issue at the earliest.

-akshata...
Complaint comments  Read comments Complaint category Other

Aircel — deactivate my mobile numbers

 Prankul Gupta on Jul 24, 2017
Hi,
I have lost my cellphone that has two simcards of aircel. One is 9808368008 and another one is 9069958600. The sim that is started with98 is registered at my mother's name and the sim that is started with 90 is registered at my name.
I am fearing that none can misuse these no.
So please deactivate these sim card as soon as possible. And make sure that it will be done today earlier morning so that i can issued new sim....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Company — ndmc auto activation

 mini---12345 on Jul 23, 2017
Auto deducting 2 rs daily i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc170317pi2....
Complaint comments  Read comments [2]Complaint category Internet Services

Aircel — I recharged wrongly to 9976249441 instead of 9976248441. so please help me to get back my cash. I made my transaction through indian bank net banking.

 Poonkuzhali Neela on Jul 23, 2017
Today morning I was recharging my Aircel prepaid number. I wrongly recharged RS.500 to 9976249441 which is not my number. Only after seeing the Aircel receipt I found my mistake. So, am registering a complaint so that you can help me to resolve my amount if possible....
Complaint comments  Read comments [1]Complaint category Other

Aircel — auto deduction rs 2 daily

 rajkr111 on Jul 23, 2017
Name : rajender kumar
Mob : +91 8802072761

I am using aircel mobile sim. Auto deduction of rs 2 due to activation of ndmc 170317 service automatically without my permission. I have never subscribed any service from aircel. This thing happened second time on this mobile number. Till now more than rs 40 has been deducted from my account. Resolve this issue asap...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — unlimited packs

 Sharma1210 on Jul 22, 2017
Hi,
I'm sharma i had issue that with unlimited packs, morning at 3.00 am i have checked in my offers it showed that rs 348.00 free calls + data, so i thought it will be free unlimited calls and free unlimited data, so i recharged for rs 348.00, but now customer care saying that rs 348.00 pack is for 1000 mins of call and 3g for 2 gb data and u can use unlimited 2g data. Why they have not mentioned my offers itself, it is mentioned means i will not recharge and i will look for another plan. So aircel is cheating me. This is fair what they have done to me. So kindly change plan to rs 345.00...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — activated service: ndmc170317pi2

 ATN All Type News on Jul 22, 2017
Auto deducting 2 rs daily i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc170317pi2...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — sim not showing network

 Prince Pachauri on Jul 20, 2017
Today I insert my sim to my phone and its not working . SIM is not showing any network .
i m living in gujarat in gujarat there is no aircel office available where to go.
i bought sim from Rajhasthan
My aircel number is 8386076755 and contact me on 8460259605
and email princepachauri2@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — unsubscription of aarti connect

 vikkicrazy on Jul 20, 2017
Hi,

I have not subscribed the aircel music connect service. But without any prior information for the past month i have been charged 21/per 10 days for my sim"9852929255" and today i received a message that i will be charged for next 10 days also. I am trying to call the customer care but in vein. I need to unsubscribe from the music connect service and the charged amount should be repayed to my account.

Thanks,
Lal deo pandey...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — message pack

 Bhagyashree_01 on Jul 20, 2017
I have not requested for any such service and still an auto deduction of 2 Rs daily is charged. I'm trying to connect the customer care but all lines are busy. This service started on 4th May without my consent and charges are being charged since then daily. I never used this service, refund my amount. The total amount is for 47 days (47*2= 94)....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — ndmc 170317sms2 [Resolved]

 Bhagyashree_01 on Jul 20, 2017
I have not requested for any such service and still an auto deduction of 2 rs daily is charged. This service started on 4th may without my consent and charges are being charged since then daily. I'm trying to connect the customer care but all lines are busy. I am not using this service, refund my amount. The total amount is for 47 days (47*2= 94).

Bhagyashree
9716927802...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — not getting upc code

 Vinod Modanwal on Jul 20, 2017
Unable to send message to 1900 to get upc code
Respected sir/madam,

My aircel mobile number is 8286946600
Since morning i am trying to send message to 1900 to get the upc code but message is not getting sent from my number. When i contacted customer care they told sending messages to 1900 is blocked to all customer. Kindly please provide me upc code.

Regards,
Sonu
8898454915...
Complaint comments  Read comments Complaint category Mobile Service Providers

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