Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 31%
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7577
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
31%
Complaints
7577
Pending
5924
Resolved
1149
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (668)

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Aircel Customer Care related pictures (668)

Aircel Complaints & Reviews

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Aircel — Post to prepaid shift request

 Junaitha Barveen on Apr 26, 2017
I'm using two aircel numbers(9443304945, 9003246813). I made a request to change postpaid to prepaid a month ago. By that time itself I paid the fees and submitted all the documents. For the past four days both of my numbers are not working. I approached customer care many times. I'm not at all getting proper response. Whenever I go to their office(ie Saidapet) I used to spend 6 to 7 hrs over there. Inspite of submission of all the details they are telling to go to the office. I merely gone there many times and not getting proper response. I need this to be rectified. Kindly take action....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Conversion of postpaid to prepaid not considered. Huge bill amount without usage

 Bhavika lodha on Apr 25, 2017
Complaint aircel number - 7401079070
User name: bhavika lodha

I had requested several times at aircel to change my number from postpaid to pre paid.

Even after filling the form with all supportive id proofs and submitting it in the aircel office for converting my postpaid number to prepaid there was no response.

I was clearly told that with 10 to 15 days maximum i would be receiving a call or message in the other number 9941948959 (Aircel no.) and i had to confirm my request for postpaid to prepaid and i will be informed the outstanding bill amount....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Unwanted subscription and charging

 J D Praveen Kumar on Apr 25, 2017
I would like to bring to the notice of the company that the amount i topup for my prepaid number is unwantedly deducted by your company.. First there was some mobi music rs.35 was deducted twice. Even i sent a stop sms again the same thing happened.. Secondly there was this fun bazaar.. First an amount of rs. 35 was deducted when i sent a stop sms i got a msg that i was unregistered in vas sms.. I didnt understand anything.. Again yesterday amount of rs. 50 was deducted from my prepaid number.. I have not subscribed to any mobi music or fun bazaar.. All this amount you deduct is hard earned money....
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — POSTPAID connection cancelled but Getting billed

 svino.ok on Apr 25, 2017
During november 2016, i requested for postpaid connection cancellation in ambathur, chennai outlet. Executive in outlet responded that, outlet don't have privilege for cancelling the connection. So they said to pay the bill to till date and they will take request for cancellation and customer care team will call me and get confirmation for cancellation and my connection will be cancelled. Per they guidance i paid the outstanding + 20 rs extra for each connection and requested for cancellation. And i got call for customer care for 6 times and the customer care executive requested me to continue with...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Sim card issues

 ravai on Apr 24, 2017
Hello,

i am using aircel connection since 1 year, but suddenly my mobile unable receive the signal, initially i thought mobile issue but later i have checked in several mobiles but no luck so finally i came to know that it might sim issue. Currently i am in bangalore and mobile no is 9206677559. Who will help me to resolve this.

Regards
Raveendra...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Money deducted uselessly..

 abhisain on Apr 24, 2017
I have my account balance of approximate 70-80 Rs... Yesterday i recharge for Rs 2 internet pack and hardly used for 40 min maximum with data restriction mode on and only messenger was on as i do everytime.. Everytime the whole day run in 10 mb bcz i have wifi and when wifi has problem i rechrge this 2 Rs net.. Now today i found that suddenly my balance was zero.. I asked the customer care they said that i used 3g and recharged for 2g.. Since long time am doing this never faced this but today they are giving thjs excuse..

So okk now i said this to cc.. And yesterday i checked the...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Balance remove

 nsudip90 on Apr 24, 2017
I am sudip naskar, i have done a rs 30 recharge for the prepaid no 8013833127 on 21.04.2016, (I sent a sms so, amount deducted charges rs 1.00) thats ok, but on 23.04.2015 amount has been deducted, & now current balance is
Rs.5. 59. I can call 198... Phone received, but customer service people not says & put down the phone, or no active any vas service in this mobile no., but i not clear other amount deducted which reason......
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — New SIM not yet activated

 Anand Karra on Apr 23, 2017
My old SIM with the number 8507430411 stopped working on 11 Apr, 2017 and hence I requested for a new SIM with the same number. I got the new SIM in 3 days on 14th Apr but since then it has not been activated.

The phone shows "No data SIM" and "Emergency calls only" in the settings.

On trying to make a call it shows "Not registered on network".

The last recharge was the subscription of 5 GB data (3 GB day, 2 GB night) 3G plan for Rs. 225/- on 3 Apr, 2017....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Aircel have deducted my balance twice for an service which i haven't subscribed for this for the 2nd time

 aroosa on Apr 23, 2017
They are deducting my main balance again again without even informing and unnecessarily for a service which i have not even subscribed this is not for the 1st time. And when im calling them they are not answering the call i kindly request to solve the problem and refund my balance as soon as possible as this is unbearable and unacceptable. If this continues i have to change to my sim...
Complaint comments  Read comments [2]Complaint category Credit Cards

Aircel — Aircel employees

 pandeypriya on Apr 23, 2017
I have complain in aircel employees for name is sudansh and i dont know this ladis name... Customer se baat karne ki tameez nahi hai.. Customer se batmizi se baat karte hai.. Or agar kuch bolo unhne to wo phone disconnect kar dete hai.. Or fir dubara no. Ni lagta hai... Ye ek baar nahi baar baar ho rakha hai... Aircel customer care ko bolo kuch wo fir dubara no. Hi band kar dete hai.. Jisse hum dubara no. Ni laga paate hai.. I hope aap humari problem solve karege... Plz solve my problem......
Complaint comments  Read comments [1]Complaint category Other

Aircel — Pocket internet activated on postpaid number.

 Er Ruchi Gupta on Apr 23, 2017
My monthly rental is Rs179 which includes free internet and free call. I dont know how pocket internet service plan Rs148 got activated on my number which i dont want. I tried ur customer care which is pathetic and tells nothing about how to deactivate this extra service of no use.

Pls tell me how to deactivate is pocket internet i really dont need it....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Balance deduction

 Mansingh Patel on Apr 22, 2017
In my mobile number one offer were there as 37=200mb 7d + 37 tt
I recharged for the same. But i did not get any balance.
I called customer care number 198 but till 15 min i did not get any response.
Then i again called then till 30 min no reply.
Then i again called after 10 min on person talk and said call tomorrow.
What is this???

And also whenever i need any help, call to customer they never respond.

Please credit same balance into my account....
Complaint comments  Read comments Complaint category Other

Aircel — Unethical deduction of amount from my account 9107774196

 Sreenivas Inaganti on Apr 22, 2017
Hi, This is Sreenivas
Today by the time 14:38 Hrs, a message from DD-AIRCEL came to my mobile that"Thanks for choosing snovabits. You have been charged Rs 49. for that which I haven't subscribed". Kindly refund my RS.49.
It seriously makes me to throw your SIM card away.
I had the proof, if you don't refund my amount ill take serious action on your company.
such an irritating service given by you. I never recommend your service to anybody in my life....
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Unable. To activate my aircel prepaid

 Jerryjovial on Apr 22, 2017
Hi team.
I switched from aircel postpaid to prepaid and it is changed as per the information provided by customer care.
They asked.me.to.call 59059 to.activate but I am in Kerala and could.not do that
And I am.with out a connection for this past 4 days and I have asked.for a alternative they asked.me.to contat service center in Chennai orcall 59059 when I am.in Chennai
Please help.me
My alternate number 70100 34696...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Need to retrieve my old number

 Joel Jax Troy on Apr 21, 2017
Sir/madam,
I just stopped using my old number by august, 2016 as I have to leave to a abroad. Now iam back and I like to have my old number back.I have using that number 7 years and its kinda important. I have no idea whether it is allotted to someone else. So kindly help me to get my number back asap.
Thank you
Old number : 9698051089
Alternate number for contact : 8760461471...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — Disturbing mobile calls

 Sushma Mathur on Apr 21, 2017
Disturbing mobile numbers whose first 6 numbers r same n remaining are different. These numbers are: 7271949417, 7271949635, 7271945358, 7271945462, 7271949197 are disturbing on my mobile phone. After attending their call they wont speak any thing n after rejecting and not attending the call they call over and over again with numbers like above metioned. This is notorious please help!!!...
Complaint comments  Read comments Complaint category Other

Aircel — My 57 rs. balance deducted

 jainashu007 on Apr 21, 2017
Aircel company is now cheating their customers.. They deduct my 57 rs. Balance without any reason.. They started vas on my no. Without any activation.. I did not active any plan.. But they deducted my balance 0n 19th april.. Now customer care service is also making fool me.. I need my balance.. Otherwise i am going to change sim.. And i suggest you all.. Do not use aircel.. They are cheating peoples.. Pls send my balance again.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — For unblock my sim 8908943184

 Ratish1234 on Apr 21, 2017
Actually my sim no is 8908943184 is blocked PUK, also nothing any notice send before it done.This incident is about 6 month old, I it some network problem automatic reactify buy that nothing happened. How is this a justic? I have lots of contact in my sim card but due to puk blocked nothing could do with it. When insert sim and swich on the phone only massage got PUK Blocked.Plz active no for one day got massages and contacts. After that you close it. That's it....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — 9 Rs. Daily internet pack 65 mb

 Lakshya57 on Apr 21, 2017
I have activated rs.9 daily internet pack of 65 mb. For deactivation of the same i have called customer care. They said that they will send a no. To deactivate it. But they didn't. Now your customer care service is not available due to heavy data trafic. Please tell me how to deactivate it. It is getting renewed everyday. This problem is not the first time with your company. You are not supposed to follow such dirty business practices. If you can't resolve the problem, please tell. Otherwise i have to go consumer court....
Complaint comments  Read comments [1]Complaint category Other

Aircel — Deduction balance without activation

 bujji0622 on Apr 21, 2017
Sir, my mob number is 8753058679 of aircel communication. 20 days back a pack has been activated by aircel Rs 75/- deducted from my account and the same deactivated by me through sms. Amount not returned till date. Now today i.e 21 April 2017 morning 0825 hrs bollywood masti pack activated and Rs 90/- deducted from my account I m trying to call them but they did not connect the phone with custmer care several times I tried but did not connect, last time also same thing happened. I m an army employee how can we accept this type of nonsense. And this thing very bad that not connected to custumer care...
Complaint comments  Read comments Complaint category Telecommunications

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