[Resolved]  Oxigen Recharge — Not refunding money

Address:	New Delhi, Delhi, 110025
Website:	www.oxigenwallet.com

Dear Sir/ Mam,
Had made a bank transfer of Rs 1600 from Oxigen wallet on 24th December.. They charged 1600 plus transfer fees of Rs. 48..The transaction failed but they are not returning the money.. A friend needed that money in emergency two days back but the money never reached and neither did they refund it back and seems they dont even want to.. Have written emails to them but they dont respond, neither do they reply on twitter, their CS telephone number keeps you on hold for hours but no one comes on the line ever.. I am not the only one, everyone who has used their app gives negative reviews on Google Play store but they dont respond to anyone and they purposely cheat customers so as to keep their money.. They have not received a single positive or neutral review.. Also they keep call on hold for hours to make commission from Tel operators but no one comes on the line because they dont have a call centre to address to complaints..It seems they are running this fraud business since long but are still continously cheating customers..My complaint ticket id is 413121 which generated on their app but no one responds... email id - [protected]@hotmail.com
Pls help..
Thanks & Regards