[Resolved]  Oxigen Recharge — payment successful - delay in cash load

Loaded oxigen wallet for rs.4000 on 16.01.2018 with indian bank cobranded rupay debit card *4286. On completion of cash load process and payment successful message, the amount did not got loaded to the wallet. Just opened the account with the wallet and as a precaution loaded money after days of wallet opening. Now it is understood not to make payments with large sums and make sure of wallet credentials with small cash loads and for acceptable banks, cards etc.

When mailed to customer support ticket no.797266, got a reply stating would take 7-10 days for a refund. Later when no refund, said forwarded to bank with a reference number and asked to follow bank.

When contacted debit card customer support and the bank, got a reply that for any deductions for failed transactions with oxigen wallet it take few minutes for a refund. Say no failed transaction details available with the card and as it is a successful transaction follow wallet for the process.

Have few other wallets and when any incorrect transaction happen, a refund is done instantly. Payment gateway that work in-between have all the transaction related credentials to sort out issues. Irrespective of deducted successful transaction the wallet is delaying the cash load for weeks. It would be great to refund or load the amount without any further delay.

Arulmanian m
Ticket no.797266