Oxigen Recharge — Transaction failed by using virtual card but 45days gone till now didnt get refund

Address:	Ludhiana, Punjab, 141013
Website:	www.oxigencare.con

I have done a transaction of rs 2000 on fx mart using oxigen virtual visa card but my transaction was failed and when i call oxigen care they saiD money will be refunded on 31 day of transaction but after 31 day i didnot got my refund and when i am calling customer care they always said compalint has been forwarded please wait and sometimes ask give a mail confirmation from fx mart that transaction has failed and sometimes said that please wait while bank will forward us the statement i am very fed up of these things pleases refund my amount
my registered mobile no. is [protected]
name avhi
d.o.b 02/01/1997
email id is [protected]@gmail.com