[Resolved]  Oxigen Recharge — Transaction not done but money deducted in the visa card

Address:122001
Website:www.oxigenwallet.com

I have transaction through paytm of 500 hundred rupees but transaction failed money deducted from OXIGEN prepaid visa card on 4th January at 8.10 pm. Refund not added in my OXIGEN wallet yet. I contacted with Customer Care but they not responding.its along time. Please refund my account quickly.10 days gone but refund not added in my rbl fund. They are cheating with and fraud company because they not given my refund till date.i am confused what I do now. I will case him in consumer court.
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Feb 25, 2017
Complaint marked as Resolved 
Oxigen Services India customer support has been notified about the posted complaint.
Jan 11, 2017
Updated by haleemah
[protected] is registered oxigen wallet number.
Jan 11, 2017
Updated by haleemah
Registered mobile number of oxigen wallet [protected].i have transaction through paytm of rupees 500 through prepaid visa card but transaction failed money deducted from prepaid visa card. 4th January 2017 8.10pm transaction failed. I contacted with Customer Care but but they not help me. Refund are not added in my rbl funds. They are cheating with me. I will case him in consumer court. 500 hundreds deducted from prepaid visa card on 4th January at 8.10 pm.
Verified Support
Jan 25, 2017
Oxigen Services India Customer Care's response
Hi Haleemah,

Apologies for the inconvenience caused. There is unsettled transaction reflecting on 04/01/2017 for the amount Rs 500 Purchase-PAYTM NOIDA IN.

As per Visa rule it may take 30 days for the transaction to get settled. We value you as a customer and appreciate your patience.

Thanks,

Oxigen Wallet
Complaint comments 

Comments

I have loaded Oxigen wallet with 3050Rs. The money from bank account is withdrawed.But the payment is not showing on the wallet. And i cant contact them...Oxigen wallet is fraud..

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