[Resolved]  Oxigenwallet — Fraud transaction of rs.- 1900 from my credit card

Dec 22, 2015

Oxigen Services India Customer Care's response Dear Sir,

Thank you for intimating the instance to us. However, we would request you to report the matter to your bank with details for processing this request.

We regret the problem faced by you and would like to guide you as follows:-

1. We don’t get the details of the Debit Card number from Bank/partner for the transaction. As a result, we cannot fetch transaction details based on Debit Card number.
2. We are also not authorized to authenticate & share any transaction details on the basis on email request from any one, as the identity of credit card/debit card holder rests with the bank. In case of any fraudulent transaction, you need to approach the bank (issuer of Credit Card/debit card) with the transaction details.
3. Bank will forward the suspected transaction to us based on transaction reference number (which we can identify in our system for extracting information) for further details which will provided to bank by us. Any information related to the transaction will be provided by the bank to you, since bank is the authority to identify and authenticate you as genuine owner/user of the card.
4. Apart from that we advise you to file a report with cybercrime cells in your area. We are enclosing details of these for different locations from where you’ll get further assistance in resolution the issue. Please log on to http://infosecawareness.in/cyber-crime-cells-in-india


Thanks & Regards
Feedback Team