Oyo Life — money debited and transaction success but customer support says money not received by oyo

J

Jibson.c

from Bengaluru, Karnataka

Address:

560064

I have booked an oyo life property BLR 1629 on 02/01/2019. Upon successful completion of the booking the money has been deducted from my account as well as shown success but the failed to process further. Upon enquiry with the customer support they told me that my booking is still in draft and no proof. I mailed them all the screen shot and they asked me to book again. Is this a joke?

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Sep 05, 2019

Updated by Jibson.c Oyo is such a scam. Even the bank has confirmed the transaction to be successful yet oyo is denying the fact. Such a shame that oyo life can't make the customer happy.

Kindly, check the recent pictures.

Sep 23, 2019

Updated by Jibson.c No refund received even after 12 days. Such a pathetic response from oyo. I urge everyone seeing this post to not prefer oyo living on the basis of brand name oyo.

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dear Guest, we regret and apologise for the unpleasant experience you had with OYO LIFE. Kindly, help us with the booking ID/contact details so that we could get this checked for you at the earliest.~myra

Reply

J

Jibson.c

from Bengaluru, Karnataka

My booking ID is 38218. My registered phone number is [protected] and Email id is [protected]@gmail.com.

Reply

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dear Guest, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~myra

Reply

Jibson.c's [Complaint's author] reply, Sep 23, 2019

I have not received my refund yet but I was told I will receive my refund in 10 days. I have attached the screenshot of the same. Don't trust oyo life. They'll spoil your trust in the oyo brand.