[Resolved]  Oyo Total Holidays — service not provided

Address:New Delhi, Delhi

I booked a package for 5nights 6 days to munnar, thekkady and alleppy for rs26000/ from 18 oct till 23 oct 2019 for hotel bookings with breakfast and car.
But was not provided with a hotel in munnar, had to arrange for my stay myself
Representative from prm team assured me of refunding the amount for the same on phone but nothing was given in writing.
And there after they are not responding and have blocked my cell number even.
There has been no refund till today
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Aug 7, 2021
Complaint marked as Resolved 
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Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy

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