Pancard Clubs — Claiming of money

Respected Sir/Madam,
The term period of my policy is not completed, So I have not recived the certificate of pancard club membership instead I have got a recipt which I am attaching with this mail.
To fill the form for claiming money I need the details which are mentioned in the certificate. If I an not eligible for the certificate kindly let me know if there is some other procedure for the same.
Please look into the matter and do the needful at the earliest.
Thank you
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