Panind — about my pan card

Address:

New Delhi, Delhi

I had applied for pan card by panind.com and it had deducted 500 inr from me. But i didn't receive my pan card yet. Also they are not replying to any of my emails and not even making any refund. They are not telling anything about the delivery time of pan card or how the pan card will be provided to me. Even they are not giving any reply. I need my pan card urgently. If the process can't be done, at least make a refund. So that i can apply again from any other website. At least they should tell me about my application process, where it reached of how much time it will take. Please refund me my balance or send me my pan card within time limit otherwise i will take legal action about it.