Panind — cancellation of pan card and I want refund

Dear sir/madam,
This is sudharani and i have applied for pan card in panind organization on 16th march 2019 but till now i didn't receive my pan card yet. I tried to contact them through phone and mails but they are not responding properly so i would like to cancel this pan card and i want refund. Because for my employement i need pan card at emergence. So applied again pan card in nsdl official portal.

Please look into the issue immedialtely.
My order id:su-[protected]n
Coupon number:g[protected]
Regards,
Sudharani gadde