Panind — I haven't received any info regarding my pan card application except auto reply emails

It had been almost a month, i had applied for the pan card still i am not getting any progress message from your side. Not even a mail., except that auto reply emails. We are paying high amount and still we are not any proper response from your side and not getting the pan card too. They said your application is on hold and asked for adhar copy, i sended it as soon they messaged and still there is no reponse