Panind — no cancel option in the site

I go to work early in the morning and come late at night. I don't have time to send the hard copy through courier and this company has charged extra. I had lost my pan card recently and wanted to apply for a new one. If i would apply through an agent, i would be charged only 200rs. Hence i want to cancel my application and please refund my money back.
My order id is su[protected]lo
Thank you in anticipation