Panind — not replying

Panind is taking my matter so lightly that they are not even replying and updating about my pan application status after my complaint on consumer complaints forum.so unprofessional their behaviour .only the tracking pan application has under gone to maintainence but the site is working fine fooling innocent people.take extreme step plz...i just want my pan asap.
name sanjabati nag,
[protected]@gmail.com
order id- SA-[protected]CR