Panind — pan card correction refund

I ordered pan card correction from panind.com and they charged me a 499rs without showing it previously. And i thought it was online forms&documentation submission method, but later i came to know there i need send my documents (Hardcopy) to their address. And i don't want to courier these which wastes my time. So please refund my money. I called them. No response from them. Call is not reaching and i tried lot of mail. But no response. Kimdly refund my money 499rs inr panind.