Panind — refund for pan application

Address:

Rk avenue, opp. Bata showroom, Nala road, Patna, Bihar, 800003

I applied for my pan card on your site on 3rd april.
After filling the form, i had a confusion regarding my id proof details.
I tried to contact your customer care for help through email and phone.
I got assurence that they would contact me in 3-4 days, but today it's been more than half a month but no reply came.
I again tried to contact them but not getting any response.
After charging higher than usual fee, this ignorance is intolerable.
This is very frustrating.
So i want refund for my application fee.