Panind — regarding pan card

Address:

Flat no-530,millennium apartment, Sector-18, Rohini, New Delhi, Delhi, 110085

When will i get my pan card.
I already submitted my documents via soft copy and hard copies.
I mailed you so many times.
Paid 499/- which is more higher than a government site.
Even though your customer care number aren't working.
Kindly look into this matter.
Why i get same and same reply from your side.
If you have bulk queries, resolve it.