Panind — service not provided.

I had visited the website www.panind.com in order to get a pancard... I made the payments and submitted the required documents but now it's more than a month, i have not received any call from the company and the customer service cell guys do not answer the call... Till date my work has not been done and now i want my refund back but i dont know how to contact them.. Whenever i send them an email i receive a computer generated email back which says they will solve the queries within 3-4 days but there is no response from their side...