Panind Services Unit — pan card not despatched till date

Website:

[email protected]

I have applied for pan card online through the panind.com site and paid rs.499/- by credit card on 17th october this year for which i received the acknowledgement on my email address. I downloaded the form and pasted two photos on it and sent it along with the photo id and proof of d. O. B. To the manager panind services unit, no.5, site 4, vikaspuri, new delhi-110018. But i have not received any acknowledgement for the application. If pan card is not prepared then refund my amount so i can prepare it from another source.