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[Resolved]  Pantaloons Fashion & Retail — Regarding Refund Delay

My order id is:4558946 and return id is:3932043. The product got delivered after seven days i ordered it. I requested my return on 25th May 2021 and the product got picked up by the courier partner Shadow Fax on the very next day morning. It's been ten days since I don't have any track record of the product and they certainly did not initiate the amount of Rs 999.00 to my bank account. As per Pantaloons refund policy estimated- refund within Ten business days from the date of return initiation.
Apparently they are not keeping their words. It is very unexpected and disappointing as a long term customer of Pantaloons. I am hoping to get my refund very soon.
Regarding Refund Delay
Regarding Refund Delay
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Jul 4, 2021
Complaint marked as Resolved 
Getting refund was not as easy as i first thought it would be. I had to mail them the complaint on their customer service mail id. They replied within 2days asking me to wait for more 13 days. Being dissatisfied i mailed them again after one month of the pickup date. They replied asking me the product's AWB no., LSP name and date of return. After providing them with the details they finally initiated the refund, which reflected in my account within 2days. I had to wait for more than a month to get my money back. Thank you for getting me my refund back. I'm grateful for not losing my hard earned money. Everyone can't be consistent with their customer service, but don't give up. Keep trying..
Jun 04, 2021

Complaint Status

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Jun 11, 2021
Updated by Sangeeta09
It's been 7 days since I posted this complaint and being impatient, I emailed the official customer care mail address of pantaloons. They replied the next day assuring me that the refund will be processed within 13 business days from the day their courier partner has picked up the product. As the product was picked up by Shadow Fax courier service on 26.05.2021, today it's been 12 business days. So i'm gonna wait some more, try to bear with them. I hope they won't disappoint me this time.

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    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
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