[Resolved]  Pantel Technologies Pvt. Ltd. — Delay and Harassment by service centre

Address:

Kolkata, West Bengal

Sir/Madam,


I bought a BSNL Pantel Tablet WS 707C (IMEI No: [protected], s/n:[protected] dated[protected] which showed up with some problems in the month of October’13 when several lines emerged on the display of the tablet. I finally searched for the service centre details of Pantel and since I am resident of jadavpur, I went to Jadavpur Service Centre (Phoenix International, Saiket Parui, B 40 RAJA S C MALLICK ROAD OPPOSITE OF BATA FOOTWARE OR LIC BUILDING, BESIDE KPC MEDICAL COLLEGE (main gate) Kolkata, West Bengal, Phone No: [protected] /[protected]) on 1st November, '13 and they provided me with the job card (Job Sheet No. : PENSER0088978) and said that it will take around 15 days to get it back as they need to send it to Pantel main service center at Noida. I called several times at Noida and on 13th Nov’13 came to know that the service center has at last received the tablet and it might take around 15 furthur days to get it fixed. When I called them 15 days back, they came with some excuses like the required parts are not available and there is no such rule to replace the product since I asked for getting it replaced. So, they asked for 10 more days. After 10 days, on 20th December when I called them back I came to know that my product is still in servising and they could not ensure me the exact date that I’d get my Tablet back in my hand.

Finally, on 20th January around 11 0’ clock in the morning I got a call from Mr. Saikat Parui from Jadavpur Service Centre informed that my product had been sent there & I was asked to collect that. I reached in the afternoon on mentioned date and informed that it had not been fixed entirely. The scratching problem on screen had been fixed but touch panel had no sign of work as it should and I was further asked to let the tablet keep their place for 15 more days. On the fast week of February I called main service centre at Noida but I was informed the it was not sent to them. On the very next call to Jadavpur I was informed that I had been kept their without any noticable progress due to the strike of courier service (FedEx Courier Service) but when I called back to Noida they totally denied this kind of information to be true. Few days ahead I was provided a new job sheet number (121728). Since then I haven’t got any proper response from neither of their service centre.

In this meantime I have used my product only for two months since I have bought it. So, if my warranty period is over before the product is fixed, who is supposed to be suffered due to this harassment !

So, my earnest request to you to take steps on my problems of being harrased consistently. I either want my product back and fixed or I want my entire money back. I look forward your kind response.

Attached the documents below for your reference.

Thanking you,

SujoyDatta
[protected]/[protected]