Paramount Health Services (Tpa) Pvt. Ltd. — Delay in settlement of claim

Address:	500026
Website:	paramount health services

Sir
I am mv raghavulu, deputy manager (Pf 302810) working in zonal office, hyd, state bank of hyderabad. I had undergone ursl surgery and dj stent operation on 12.03.2016 at deccan hospital. I had intimated the same through online to paramount before admission into the hospital. After the operation i had submitted the required bills and other documents for processing of claim on 18.03.2016 to our nodal officer and the same was collected by your official sri chandrasekhar on 19.03.2016. My paramount id is 23484513 and fir no is 3104705
However i have not yet received the claim even though more than 2 months have elapsed since my submission. I have regularly contacted your official sri chandrasekhar through phone and sms. He has repeatedly stated that the claim would be recieved very soon on time. But still i have not recieved anything. On further enquiring sri chandrasekhar he has replied that investigation is going on and some more time is needed for the processing.
As per our norms the claim has to be processed within 7 days of submission. But even though i have submitted all the necessary documents the claim is not yet received till date. This unacceptable delay is causing tremendous inconvenience in terms of both time and money for me. Further off late sri chandrasekhar is giving trivial excuses on the issue.
Hence i request you to urgently look into the matter and ensure that my claim is processed immediately. I again bring to your notice that the delay is causing financial and emotional loss to me.
Thanking you.
Yours sincerely
Mv raghavulu
Pf 302810
Ph - [protected]