Parimatch India — Deposited amount but not added to parimatch account

With reference to the message made to https://www.consumercomplaints.in on 6th Sep, 2023 I would like to inform you that the issue has NOT been resolved yet.

Parimatch User ID is :[protected].

I have made a Deposit of Rs 2, 00, 000/- (Two Lakhs) on 16th August, 2023 at 2:10 p.m with Transaction ID :[protected] to "KHODIYAR ENTERPRISE" whose A/C No. is [protected] and the Transfer was successful from the bank end but the amount didn't got added to Parimatch Account.

It has been 27 DAYS but still the deposit didn't got added to Parimatch Account and neither it got refunded to my Bank A/C.

Every time when I message PARIMATCH Customer Support, they inform me that "Be patient as the issue has been escalated to the Billing Department and will be resolved soon".

From past 12 days they have been now informing that the Deposit has not been made to Parimatch.

I sent all the documents that are with me for making them understand that it has been made to PARIMATCH only but now they are telling to contact Bank.

Let me share you another thing that, on 15th August, 2023, i also deposited Rs 2, 00, 000/- (Two Lakhs) to PARIMATCH A/C with the same Beneficiary "KHODIYAR ENTERPRISE" with same A/C No. [protected] at 4:44 p.m with Transaction ID:[protected]. While that transaction got successful and ADDED to Parimatch Account.

The Transactions with same Beneficiary with same A/C No. are done on 15th August, 2023 and 16th August, 2023. But the Transaction made on 16th August, 2023 still not added to PARIMATCH A/C and PARIMATCH is denying regarding the 16th Aug, 2023 transaction.

I have shared the following documents :
1. Transaction Slip - 16th Aug, 2023 (Not yet Added to Parimatch)

2. Confirmation from Bank that the Amount has been successfully received by the Beneficiary Khodiyar Enterprise on 16th Aug, 2023 (Transaction ID :[protected].

3. Transaction Slip - 15th Aug, 2023 (Added to Parimatch Account)

**Waiting for my DEPOSIT since 27 days. Please help me out.