Parimatch India — Money has not been reflected in betting account

I had deposited 15000 in betting account. It's been 18 hours now that money has not reflected.i had deposited on "all about building " account via upi pay option shown on the site. The chat support is asking to wait and ending the chat if I ask more question and demand to know the issue. I am begging them on emails. No response. It's a huge money and i will be devastated if I loose that. It seems their payment provider is not responding them. How unsafe this is for players. Kindly help as I don't know where to ask for the help