Parimatch India — Refunded not credited in my bank account

Player id[protected]
Name - Ashwin Kohale

I had deposited Rs.3500 & Rs.1800 in my Parimatch account but I haven't received that money in my Parimatch account or Bank account. When I contacted my bank they had said that merchant had received the money.

Rs.3500 - 18/07/2024 via PhonePe

Rs.1800 - 10/08/2024 via PayTm

I have shared the screenshot of it with my bank statement that I did not receive money back in my account.