[Resolved]  Parimatch India — Today it's been 5 days and I still haven't heard back, verification still hasn't been completed

After many days of no response from Parimatch support, I finally got an answer about the profile verification on the site. They told me to send my identity documents again, but with a different background and angle. They also told me that the photos should not be cropped and all data on the documents should be visible and legible on the photos.
I complied fully with these requirements and sent them the documents needed to verify the withdrawal less than 2 hours after receiving their last message.
Today it's been 5 days and I still haven't heard back, verification still hasn't been completed.
Why is this attitude towards Parimatch customers?
When I lose I accept it as fate, but when I win they turn into vultures to take my money.
They constantly point out the importance of following their rules and honoring all verification procedures.
What procedures should I point out when I've already sent all the necessary documents they've requested from me?
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Mar 26, 2024
Complaint marked as Resolved 
I was so tired of this verification that I scanned all my documents on my printer with scanner function. After that the documents in high quality were sent to Parimatch email. I got no response to this email, but the profile verification is now finally passed.
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