[Resolved]  Parimatch India — Where is my $

I tried to recharge my balance for Rs 19, 000 but despite debiting my card, the money did not show up on my balance. In my account on the website, my money transfer has a status of "Pending" for the fifth day now. I have written to the email but have not received any response so far. I don't know what to do. Please help me.