[Resolved] Parisera.com — Parisera.com cheating by not delivering confirmed purchase and not refunding the amount.
Bangalore, Karnataka, Karnataka, India
I had placed an order for my sister on July 28-2014 at Parisera.com for a saree (Order Number: PAR[protected]_[protected]).
After few days, i was informed the product was sold out but it was available when I booked. So, i asked for a refund but one of their sales lady said they dont give refund (even though it was Parisera's fault) . She sent a credit note(as we had no other option) on August 4th 2014 instead.
Finally my sister found a saree she liked and so I placed the order on September 16-2014 and called the Parisera.com sales lady regarding the credit note usage and balance payment. Parisera Lady (PL) wanted me to select an offline payment mode and pay the remaining balance amount to a CC avenue invoice. I agreed but didnt receive the invoice and called Parisera lady again. She told me she has blocked one saree but the website showed "SOLD OUT". She then opened it for booking and I followed all the steps and received confirmation of purchase (still no CC Avenue Invoice).
The following Day, September 17 2014. I received mail saying that the product was sold out (even after receiving purchase confirmation). Called the PL again and she said that she didnt receive the balance payment and when i reminded her that she didnt send the invoice, the lady said it must be email problem. By now, I was sick and tired (repeat fault of Parisera) and asked for a refund and didnt want a credit note. It has been six days and they still havent refunded. PARISERA CHEATS !!!
Today, September 23, I call them up and enquire about the refund but the PL says she has got a similar saree and is waiting for a photographer to take picture of it and then send the photo for my confirmation (I wanted a refund ). Clearly, these people dont respect Customers and are happy to hold onto our hard earned money.
They must black marked and customers stay away from Parisera.com.
Will keep updating
Complaint marked as Resolved
Sent a mail to the head management of Parisera and he initiated the refund process immediately. Told him his online sales executive(women) was hopeless and illogical (like a badly coded robot).
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