Parivahan Sewa — service not delivered, no counter at rto office in goa to verify documents

Address:	H.No-E-243 /18-73, Cardoz Waddo, 403002
Website:	parivahan sewa

Hi, recently i applied online on parivahan sewa to do correction of my wife's driving licence, correction in address and also update middle name. Payment is already done online now the parivahan website says to verify the documents at the rto office in panaji goa. Continuous two days are passed and very time i was informed by the rto office at panjim goa that don't accept this type of applications. So i tried calling parivahan sewa costumer service centre but they informed me that it's not their problem if there is no counter. I'm abroad and my wife is back home in goa india. What should i do on this case. Rto officer informed in panjim goa informed that they didn't received my any online application because they don't have this service in goa india and parivahan sewa is helpless as they can't contact the rto office directly. Please help me to claim my money back or process my application. I paid 680 rupees online.