[Resolved] Park Royal Holidays Pvt Ltd — Not provide any bookings and assistance

Rushiraj Jani

from Jamnagar, Gujarat

Jan 20, 2024

Address: B2- 504 , Westgate Business bay, opposite andaz party Plot, Divyabhaskar Road , S.G Highway, Ahmedabad-15

Website: www.parkroyalholidays.com

Members ship I'd -13359

This company is totally fraud, pls don't buy membership, they promise best service and facilities before membership, after membership they don't respond, also their sales manager Mr. Viraj and Ms Vandana stop pick up call after payment is done.

Pls don't buy ...

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Feb 21, 2024

Complaint marked as Resolved

The regional sales manager, Mr. Saurav Shukla from Park Royal Holidays, stepped in and escalated my concern to their management. Yesterday, I got an email from Park Royal Management offering extra Holiday vouchers instead of return flight tickets, which I agreed to. Therefore, I am now closing my complaints. I am eager to enjoy the Holiday services promised by the company for the next 10 years based on my membership plan. I should be getting the additional Holiday package voucher within the next 1-2 days as per my discussion with Mr. Dhananjay from Park Royal Holidays.

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Comments

Parkroyalholidays21

Jan 23, 2024

Dear Mr. Rushiraj Jani,

Greetings Form Park Royal Holidays!!

As per information team came in contact with you and your booking is on board for this issue.
We request you to not to spread rumors and mislead other members.

Thanks & Regards,
Park Royal Holidays.

Rushiraj Jani

from Jamnagar, Gujarat

Jan 30, 2024

Dear Park Royal Holidays,

I would like to bring to your attention that my concerns have not been addressed yet. Despite sending reminders to Mr. Dhananjay sir, I have not received any response from him. On the other hand, our sales Manager Mr. Viraj always assures me that he will check with his office and update me, but I have never received any calls or messages from him on WhatsApp yet. I kindly request you to urgently look into this matter and resolve my issues as soon as possible. Additionally, I am still waiting for my booking confirmation, which I have not received yet.

Rushiraj Jani's [Complaint's author] reply, Feb 13, 2024

Dear Park Royal Holidays Team,

I am writing to follow up on my previous communication regarding the resolution of my issues. Last week, I had a conversation with Mr. Dhanajay who assured me that my concerns would be addressed within 1-2 working days. However, it has been almost 7 days now and I have not received any response from your end. I have tried reaching out to you via WhatsApp and made two phone calls, but unfortunately, I have not received any response.

I kindly request you to urgently respond to my query and resolve the matter at the earliest. If I do not receive a satisfactory response soon, I may have to escalate this matter to a higher level. I appreciate your prompt attention to this matter.