We have membership since 2021 and have never been able to successfuly book a stay. They have never tried to get in touch or revert back with a positive answer. All they ask is to change your vacation date. I never seen a travel agency that asks you to take vacation when they want. Have tried contacting them several times but didn't work out. Going to lodge a complaint soon. Was this information helpful? | 
Greetings Form Park Royal Holidays!!
We would like to inform you that, If you are our member then tell us your member id so that we can get your reservation regarding consul solved.
Note:- If you are not our member then resolve the complaint otherwise our company will take legal action against
you.
Thanks & Regards,
Park Royal Holidays.