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[Resolved]  Parle — Complain about hide & seek biscuit contain kerosene oil like smell & test

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Respected sir
This side ajay gupta ph. D scholar chemistry. Sir i purchased a hide & seek biscuit, when i open it and eat, it's smell like kerosene oil and taste also like kerosene oil. I go back to shop keeper and told him to taste he also told me it's harmful and taste like kerosene oil. I give it to some other people they give me same answer.
When i requested to shop keeper he told me that please sir for this you need to contact parle head office or costumer care i tried to contact both of them but after listening complain they put my call on hold and after 5 minutes cut the call i tried 6 times i have all call record's.
After it i called to customer consumer court they listen my complain and told me to contact you.
Sir i want to register my complain against this product i have rest of this biscuits.

Name.. Ajay gupta
Contact no. [protected]
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Jul 2, 2017
Complaint marked as Resolved 
Parle customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2017
Parle Customer Care's response
Respected Customer,

Kindly contact us on below details.

Thank you...
CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz
Visit us at www.parleproducts.com
Contact Person: Ms. Rachana More
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I bought Parle G jumbo family pack. In that i found one peice is broken in a sealed pack. Very surpeise to see a reputed company is way careless about its packing and with this we also have doubt on its hygiene and handling of their eatable items.Kindly look into the matter and take up the issue with utmost priority.

I have red your complaint against Parle biscuits.

I am consumer from US, I have also found Defective' biscuits.
I have lodged complaint with Parle.I haven't received reply from Parle.

Parle bears global recognized Certifications such as ISO:22000 & FSSC:22000
plus there is inspection of Export Inspection Council of India.

Parel Company and these agencies try to cheat consumers

It is "Breach of Trust "

I am planning to lodge a Consumer Complaint in Consumer Court.

If, you are interested please, contact me immediately.
Kindly invite other Parel biscuits complantants.

DO NOT SUBMIT/GIVE YOUR DEFECTIVE PRODUCT TO pARLE cOMPANY/DISTRIBUTOR.
IT IS A LEGAL PRROF !

Remember ! " United we Stand, Divided we fall "

Thanks,

Rajesh Ranade
USA
e-mail :[protected]@yahoo.com

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