[Resolved] Parveen Travels — Unacceptable Behavior of Driver,Need action against driver

[Resolved] Parveen Travels — Unacceptable Behavior of Driver,Need action against driver

S saravana1996 Oct 21, 2022 Oct 27, 2022 This thread was updated on Oct 27, 2022

Dear sir/madam, I booked ticket in your travels on 21/10/2022 from Nellore to madurai.First I booked on one place again I changed my boarding Point to another place by calling driver and informed driver.Driver informed me bus will come between 8.45PM to 9.00PM.I reached venue at 8.45PM.Driver called me at 8.50PM.I didn't notice the call because phone is on my bag.Again I called the Driver at 8.52PM(I attached the screenshot of the conversation).He told me that he already went away(FYI before also I booked same bus but your bus came at 9.30PM and I waited 45minutes in so many instances).He spoke in a rude manner.He didn't give any responsible answer.He told me to talk with the customer care and disconnected the phone.I totally shocked and I didn't expect this kind of answer from driver.Because of that I suffered a lot.I am not able to go to my home for Diwali.So kindly take necessary step against this driver and Don't recruit these kind of drivers in future.This kind of things should not happen to anyone in future.I hope you will respond in a positive manner and Refund my ticket fare immediately.I attached my ticket details below. PNR NO:ABBMA4836I7512 Ticket Number: TRAY60019196 I expect reply for this mail from you as soon as possible.Thank you. +1 photos Was this information helpful? No (0) Yes (0)
Oct 22, 2022 Complaint marked as Resolved Dear sir/madam, I booked ticket in your travels on 21/10/2022 from Nellore to madurai.First I booked on one place again I changed my boarding Point to another place by calling driver and informed driver.Driver informed me bus will come between 8.45PM to 9.00PM.I reached venue at 8.45PM.Driver called me at 8.50PM.I didn't notice the call because phone is on my bag.Again I called the Driver at 8.52PM(I attached the screenshot of the conversation).He told me that he already went away(FYI before also I booked same bus but your bus came at 9.30PM and I waited 45minutes in so many instances).He spoke in a rude manner.He didn't give any responsible answer.He told me to talk with the customer care and disconnected the phone.I totally shocked and I didn't expect this kind of answer from driver.Because of that I suffered a lot.I am not able to go to my home for Diwali.So take necessary step against this driver and Don't recruit these kind of drivers in future.This kind of things should not happen to anyone in future.I hope you will respond in a positive manner and Refund my ticket fare immediately.I attached my ticket details below. PNR NO:ABBMA4836I7512 Ticket Number: TRAY60019196 I expect reply for this mail from you as soon as possible.Thank you. Parveen Travels customer support has been notified about the posted complaint. Verified Support Oct 26, 2022 Parveen Travels Customer Care's response Dear sir, Please find the below comments from the concern team. On that day customer called the driver changed boarding point. On 8.45 (before boardind point ) driver called up customer and asked to stay in boarding point customer said he is in boarding point only. But when vehicle reached at point customer was not there.Again driver call up customer line on waiting after 5 mins again driver called customer not attended.The bus started as there was no responce. After 5km vehicle came again customer called up driver . Driver asked the customer to come he will wait there. but customer refused to come that what happned in this case. Oct 27, 2022 Updated by saravana1996 What they are replied is totally wrong.What they mentioned is not at all true.In reply they mentioned driver waited about 5minutes.But What happened is he called me at 8.50Pm and again I called him back at 8.52Pm(I already attached the call log screenshot With driver.Again I will attach here. You can see).In between these time where is 5minutes?.They mentioned after 5Km vehicle came I called the Driver.I called in between 1minute.how vehicle went 5km in 1minute.whether it is bus or Rocket?.In reply they mentioned driver asked me to come and he will wait for some time and I refused to come.This is not at all true.Nothing had happened like that.If driver waits some time after went 5Km why can't he wait in the boarding Point for another 5minutues.They are escaping by putting blame on me.This is unethical behaviour from bus operator.I want my ticket fare to be refunded.I want resolution for my complaint and action against this driver.Kindly enquire this case in true way.I hope this case will be resolved as soon as possible
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