Paschimanchal Vidyut Vitran Nigam [Pvvnl] — High bill generated when there is no usage, incorrect meter reading entered to generate wrong bill

I have been receiving unexpectedly high bill of electricity and I am being forced to go to office to get it corrected. Is it my fault that the engineer cannot check and enter correct units consumed and generating incorrect bill.
I was asked to record meter video. I do not have a smartphone how ami supposed to resolve this. Why am I supposed to visit when they are doing incorrect entries and generating wrong bill for me. Closed my previous complaint without working on it as resolved. Why? I'm forced to take a legal action as the due date has been passed and will not pay late charges.
[protected] n [protected] are consumer numbers.
Attaching new complaint numbers that I have registered today again.
Address - UG 5 and UG 7, Shree home apartment, Sarfabad, Sector 73, Noida.
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Paschimanchal Vidyut Vitran Nigam [PVVNL] customer support has been notified about the posted complaint.
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    Paschimanchal Vidyut Vitran Nigam [PVVNL] Phone
    +91 81 3099 3674
    +91 12 1260 2821 (Helpline)
    +91 12 1264 9042 (Computer Room)
    Paschimanchal Vidyut Vitran Nigam [PVVNL] Address
    Victoria Park, Urja Bhawan, Meerut, Uttar Pradesh, India - 250001
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