Passport Office Bangalore — Passport file pending since 2021

I am Numan Nayeem from Jammu and Kashmir and I have applied for the passport from Bangalore back in 2021. Since then the passport file is pending with the RPO. I have tried to call the RPO, thousand of times but did not get any response and even mailed several times. Apart from that I have twice physically visited the RPO as well. Recently when I visited I was told that we will send the reminder to your concerned CID head office in Srinagar and will let you know about the tracking id of the post so you can stay updated about it. But as said earlier no one is receiving the calls or responding to the emails.

I have also visited CID head office and they have lost the report file sent by RPO bangalore, hence making me roam from one office to another.