Passport Office Bangalore — Procedures in place

Address:

Bengaluru, Sai Arcade

They created a name problem when they did a data entry mistake. Not of spelling but added my father name as surname. This wasn't endorsed in any of my other ID proofs. This name problem didn't even crop up the last four times I reapplied for passport and everything was well. This time however they are forcing me to publish this error as a name change in the newspaper Ad
(which I did) and come back for a reappointment and I was made to wait in the extremely long queue again. And they redid the entire procedure of checking all my original documents from the A counter even though they stated it wouldn't be the case during my original appointment. Reason they said was "New counters mean rechecking"
How is this fair in any regard?