Passport Office Bareilly — i am complaining about the passport cover forcibly given to my mother and father on 2 december 2019

Address:

Village -uttarsia samukhiya ,district bareilly,tehsil-baheri, Bareilly, Uttar Pradesh, 243201

This is with reference to the passport cover which was issued to my mother whose name is lakhvinder kaur w/o kulvinder singh and my father whose name is kulvinder singh s/o surjeet singh. As they both are illetrate and passport cover seller forcely sell the passport cover to my parents and said if you will not purchase the cover then you will not get the passport and you passport get reject. I was also requested to the guard that please send me along with my parents because they are illetrate and do not have any knowledge about the forms. Same was happend when they entered the passport office and they got puzzeld inside the office and no one helped them at that time infact they forcely get 900 rupees from parents for the cover and for what. I would like to ask from passport office that forcely earning the money from senior illetrate person will gives you wht. We are free from britishers but still government employes are making fool the illetrate person of our country. They are not rich enough. That 900 rupees money is the hard earned money of my parents. Please help me to get full refund of passport cover money because i dont need any kind of passport cover. Its my request please refund my parents money.