Passport Office Chandigarh — Delay in passport and not receiving calls

Address:

House no. 56 village Garhi nazir ,tehsil guhla p.o. Mehmoodpur

I had my appointment on 30/07/2021, I paid required fees for Tatkal category, they told me that my passport will arrive in 1 week, But it’s already 1 week but passport status is reflecting still under review at RPO. I called several times for clearing my queries but they are not responding