Passport Office Chandigarh — kept file on hold without reason

Address:

140111

Respected mam/sir
My passport appointment was on 19 july.
I submitted all the documents properly and fee. There were no fault
In any documents and information but they send us from b counter to directly d counter and kept our file on hold. They never gave any instruction to visit again just said all is fine. Then after 20 days when i had no recieved any update, i visited again adrash mall chandigarh to inquiry but they just said us to give photocopy of acknowledgement or recipe and never gave the answer of our question properly.. This made the public to suffer..
After that.. Till i don't hv recieve any message or update. It is more than month.. I need my passport in this month. Please take some strict action.
My file no is ch[protected]
Name harvir kaur