Passport Office Chennai — is aadhar card / uidai issued by govt is waste?

Address:	Kanchipuram, Tamil Nadu, 600097
Website:	portal2.passportindia.gov.in

I had a bad experience in passport office tambaram psk. I visited to apply fresh passport, officer didn't accepted government issued aadhar letter, and also required at least two proof of address, just aadhar card is not enough. (After came home, no where mentioned in instruction that atleast 2 addrss proof required) he forced me to take a fresh print out of aadhar letter from the internet in the near by xerox shop only. He mean it to me to get print out only from the particular xerox shop. Why govt is spending money on delivering print out copy by mail. When passport higher official will take action on these kind of behavior?