Passport Office Guwahati — delay to dispatch passport

Website:

portal1.passportindia.gov.in/AppOnlineProject/rpo/rpoPages/rpoGuwahati/guwahatiRPO.html

Hi,

My name is Mhonlumi Ezung. I applied for passport in the month of September(Dated: 20/09/2019) in Dimapur, Nagaland. My dispatch date was 28/10/2019. But till today I am not getting my passport. I called passport office but they never pick up the call, many times it is busy, So I wrote a mail to the Passport Officer Vinita Sinha, External Affair, New Delhi. I have shared all my details with her but she never responded to me.

I think the passport employee always come to the office only for enjoyment, not to do the work... They never understand customers problem. I need to travel to Dubai emergency. It's very urgent for me to book the ticket ASAP.

Any time in passport application form, they mentioned they provide passport within 30 to 45 days. But reality is not that.

Please take this matter seriously I need my passport. this is my request. Here is my file# GU[protected] DOB:13/01/1993.
Place applied: Chumukeidma, Dimapur, Nagaland 797103