Passport Office Jaipur — passport updation incorrect

Address:

44 rampura chowk mear navkaar bakery for refrence, Udaipur, Rajasthan

As per last sms recieved by passport seva kendra my passport was despatched on 18th sep 2019. Its been 12 days i have not recieved it. I checked with the post office team they told me they have returned it to the passport office jaipur as they could not track me. Its been 4 days. The status still shows that your passport is despatched. I tried calling more then 20 times in a day to check with jaipur passport i fail to understand what are they getting paid for if you can't evem pick up calls. Everyday i call 10-15 times to check have they recieved it or not as post office clearly stated its not with us. Customercare of passport helpline are useless they have no solution to this problem. Please i beg not to play with my future my college application sates are at sake.