Passport Office Thane — unpleasant staff behavior / token-803-counter no. b1/date 11-8-17

Address:

Mumbai City, Maharashtra

I have been called for an appointment today 11 aug 2017 in thane, dosti location. Overall i am pleased with process, however when i visited counter no. B1 for 2nd verification, the lady aged between 40-45 wasn't shown the character like other staff. Very very dissatisfied with her behavior.
When i am being attended i was initially waiting for her demands for documents for verification however she roudly said don't just seat ideal and show all documents. I started with address proof and then she said to display passport. I requested to demand what so ever she needs in order however she does not agreed to do so and cancelled my appointment and put back me to queue for another desk.in such case there had to be a order define on every desk to avoid inconvenience.
Further i went to b5 counter and was immediately given clearance by another staff. Just because of one staff entire system is being blamed and small things should be addressed by competitive authority.