Pavers England — product not yet delivered even after a month!

Address:

Chennai, Tamil Nadu

I placed an order on 7th may 2019 through debit card payment and i have not received the item even till today, almost a month already. They provided a wrong tracking number so i cannot even track where my item is! I called them through their number so many times yet no reply so far. So i contacted them through email and they said they are working on tracking where my order is and yet no reply again after a week now! I asked them to cancel it and refund the money, again no reply whatsoever! Just 2 days before i ordered this i had made another order through cash on delivery and i received it within 2days. Why is it that as soon as i made online payment it’s taking a month to receive my order? Is pavers england a fraud company? I never expected such poor conduct and customer care from a supposedly high and well known company!!! Please fix this issue.